Author: CXM Editorial

Tritax Has Acquired an Ocado Distribution Centre for £92m

Property investor Tritax Big Box REIT has agreed a multi-million pound deal for a major distribution facility in Birmingham, further expanding its portfolio of UK logistics assets. The London-based firm has acquired a facility at Birch Coppice Business Park, Dordon, which...

Sadiq Khan Launches London Tech Week Amid Plans to Turn The Capital Into ‘World’s Leading Smart City’

The mayor pledged a new 1.6bn clean tech investment fund for London. Mayor of London Sadiq Khan says he would like to see London become the “world’s leading smart city”, as he launched London Technology Week in the capital. Part of his...

CX Trends for 2017 – BA Take Note!

Anyone who knows me will know that I like to talk about the Customer Experience. It’s my job, I know it and I love it! So I’m sure you can imagine that the recent BA fiasco really caught my attention...

NatWest Launches Digital Centre of Excellence in Bristol

The NatWest Digital Studio will be at the forefront of the bank’s investment in digital for commercial and corporate customers across the UK. NatWest has launched its new digital centre of excellence, which is designed to help commercial and corporate customers...

‘The One To Watch’: Amazon Is Set to Turn the Duopoly Into a Troika

Amazon continues to lurk as the most likely candidate to turn the Facebook-Google duopoly into a troika. That was the overwhelming feeling coming out of the Financial Times’ media conference today in London. The online behemoth’s future emerged as a key...

Intu Launches Revolutionary Digital Screens

A cutting-edge network of screens that revolve between portrait and landscape to keep shopping centre customers entertained is to launch at intu’s popular retail and leisure destinations across the UK. It will be the first time ADI’s innovative Epoch screens have...

What is Microsoft’s Mysterious New DirectReality?

Microsoft has trademarked “DirectReality” ahead of its E3 press event on Sunday, with some hints that this mysterious service might involve holographic apps. The software giant describes DirectReality as “online computer software for holographic applications” and software as a service....

How Amazon’s Robot Army Is Driving Customer Experience

I bought a Fitbit Charge 2 last month from Amazon. As I researched models online, I received an offer for an Amazon Prime trial, including free shipping and more, so I signed up. The Fitbit shipped that day and arrived on...

Salesforce Brings Its AI-Powered Einstein to ABM

The audience at the Paris stop of Salesforce’s World Tour got a surprise this morning when Alex Dayon, president and Chief Product Officer Salesforce, unveiled Einstein Account Based Marketing (Einstein ABM). It’s not a product per se, but an orchestration of...

Google Home Gets Two Quirky New Ads to Show off What It’s Capable of

https://www.youtube.com/watch?v=9I20frbeawg Google has released a pair of new ads to promote its connected home speaker Google Home. The ads arrive alongside a current Google Home sale, and both embrace that playful style common in a number of the search giant’s commercials. The videos make use...