Author: CXM Editorial

Glia’s new AI assistant absorbs the wisdom of top-performing human agents

Glia has debuted the Glia Virtual Assistant (GVA) Learning 360, claiming it’s the first AI solution to learn from the real-world experiences of human agents rather than just documents. This approach aims to drastically cut down AI onboarding time while...

Disconnect over benefits leaves healthcare workers frustrated and ready to quit

Many healthcare professionals are considering leaving their jobs due to dissatisfaction with their benefits packages. According to recent research by Zest, 62% of healthcare workers would resign if their employers don’t improve their benefits. The study further revealed that 87%...

Gen Z is always on, multitasking, and redefining media consumption

Forget TV guides and scheduled programming—Gen Z is rewriting the rules of media engagement, and it’s all about digital-first, all-the-time connectivity. A new study by Toluna, which surveyed 2,000 US Gen Z consumers (ages 16-27), reveals that this generation isn’t...

Shutting down mediation, automating models, rejecting Immigrants: a trend of displacement

Trump administration moves to shut down Federal Mediation AgencyThe Federal Mediation and Conciliation Service (FMCS) has been effectively shut down by Elon Musk’s Department of Government Efficiency (Doge) following a March 14 decree by President Trump. The move, aimed at...

53% of Americans worry about unexpected expenses in 2025

As the cost of living continues to rise, many Americans are struggling to keep up with unplanned expenses, leading to heightened financial anxiety.The research, conducted by Splitit and PYMNTS reveals over 50% of Americans are worried about affording unexpected expenses...

Fiserv brings the “smartest” point-of-sale system to Australia

Fiserv has introduced Clover, its all-in-one point-of-sale (POS) system, to the Australian market, offering small businesses a smarter way to manage payments, inventory, and customer interactions, all while eliminating the frustration of outdated terminals and clunky software.Already powering 3.5 million...

Humara AI launch redefines telco digital sales and customer experience

At a gathering of the telco industry’s brightest minds last week, 15gifts’ founder Tom Cox showed off Humara, a powerful Agentic AI, available now. The new sales agent combines an agentic AI with 15 years’ worth of expertise, intuition and...

Chemist Warehouse straps on AI badges, promises fewer empty shelves and faster restocks

Chemist Warehouse is ditching the old-school stock check for something straight out of a sci-fi movie. In a $18 million partnership with Augmodo, the wearable tech provider, Australia’s largest drug retailer is rolling out AI-powered SmartBadges to its store associates,...

Braze acquires OfferFit for $325M

Braze has announced a definitive agreement to acquire OfferFit, an AI-driven decision-making company, in a $325 million deal. Pending regulatory approvals and customary closing conditions, Braze expects to close the transaction, which includes a mix of cash and Braze Class...

Beyond the game: AI-powered captions bring tennis fans closer to the action

Interprefy is revolutionising the fan experience at the Bastide Médical UTS Nîmes tournament by introducing real-time French subtitles on stadium screens using Interprefy AI. This technology allows over 8,000 spectators to follow live coaching, mid-match interviews, and post-match player reactions...