Author: CXM Editorial

IBM data shows CEOs rushing to AI despite a 25% success rate

Success is a peculiar word in business, with a million ways to measure it and a thousand buzzwords to skew it. So, when IBM’s new survey showed only 25% of recent AI initiatives delivering the expected ROI, the enthusiasm for...

82% of shoppers demand price transparency as hidden fees threaten brand loyalty

New VTEX report reveals that 82% of Americans consider clear pricing and no hidden fees essential to a less stressful and more satisfying shopping experience.The survey, with over 1,000 U.S. adults, highlights how hidden charges and unclear fees erode consumer...

Amazon’s Vulcan, AI-wary employers, and Houston’s shopping habits: the human-tech divide widens

Employers raise alarms over work readiness and AI use among young hires  Young people entering the workforce in 2025 are increasingly underprepared, with employers expressing concerns about inflated job applications aided by AI and a lack of essential soft skills. According...

CallMiner’s AI agents investigate, manage, and tell you what to do next

CallMiner isn’t just eavesdropping on your customer service calls. It’s deploying a team of tireless AI agents to dissect, understand, and act on them. The conversation intelligence company has refreshed its AI Assist platform with new “agentic AI” upgrades, designed...

Riyadh Air unites with Loyalty Juggernaut to build new rewards experience

Riyadh Air has entered into a strategic partnership with Loyalty Juggernaut (LJI), a loyalty solutions provider, to develop a next-generation digital loyalty programme, the companies announced today at the Arabian Travel Market in Dubai.The programme will be built on LJI’s...

GoTo Connect supercharges SMB communication with over 100 new features

GoTo has rolled out more than 100 new enhancements to its flagship product, GoTo Connect. Designed with small and midsize businesses (SMBs) in mind, these updates aim to streamline communication workflows, harness the power of artificial intelligence, and centralise all...

Optimum taps Google Cloud AI to reinvent the customer experience

Optimum has entered a multi-year partnership with Google Cloud to transform its customer experience using the latest in generative AI technologies. This collaboration will integrate AI-powered tools across every touchpoint of the customer journey—from websites and mobile apps to call...

Consumers still read emails, but only the ones they trust

A new survey confirms what most inbox-weary marketers already fear: consumers are still checking email, but they’re quick on the spam trigger.According to ZeroBounce’s 2025 Email Statistics Report, 93% of consumers check their email every day, yet 80% admit they...

UK workers lose hundreds of hours chasing information

A recent study by Lucid Software highlights a huge productivity drain in UK workplaces: over half of employees (53%) spend up to two hours each day just trying to locate essential information. This daily scramble adds up to 520 hours...

Skechers’ $9.4B buyout, aviation’s climate crisis, and the workplace loneliness epidemic

Skechers goes private in $9.4B deal amid tariff turmoilSkechers will be taken private by 3G Capital in a $9.42 billion buyout, the largest in footwear history. The move follows a sharp stock decline and mounting pressure from steep U.S. tariffs...