Author: CXM Editorial

Blockchain platform Raise grabs $63M to make gift cards smarter

Gift cards have long been a retail staple, but blockchain platform Raise is trying to make them something more than a plastic afterthought. The company has secured $63 million in new funding led by Haun Ventures. This brings Raise’s total...

Global shifts: AI job cuts, deportation risks, and disturbing travel incidents

Australian couple distressed after passenger’s body placed beside them on flight   An Australian couple described a “traumatic” experience on a Qatar Airways flight after a passenger died mid-flight and her body was placed beside them for the remaining four hours. Mitchell...

Alexa+ boosts Amazon’s customer experience with all-new AI

Amazon has unveiled a successor to the AI service that runs on the company’s long running range of Echo gadgets, Fire TVs and Ring doorbells. Powered by generative AI, the new Alexa is smart, faster and more aware. Alexa+...

Office workers are leaking sensitive data into AI. And they don’t even care

Your company’s secrets might already be in the hands of AI, thanks to your own employees. A new survey from TELUS Digital has revealed a shocking truth: more than half of enterprise workers who use generative AI are entering sensitive...

GoTo enhances contact centres with AI-driven quality management

GoTo has introduced AI Quality Management for its GoTo Connect Contact Centre—the latest tool that leverages generative AI to automate reporting and analysis. This solution transforms how businesses train and coach their customer service teams by delivering instant, actionable insights.“With...

Condor Airlines partners with Talkdesk to modernise and personalise customer support

Condor, a German airline, has chosen Talkdesk to bring its contact centre operations in-house, leveraging AI-powered solutions to enhance customer experience. By adopting Talkdesk’s advanced cloud-based contact centre technology, Condor aims to facilitate operations, gain deeper customer insights, and improve...

Alibaba pours $53B into AI

Chinese e-commerce giant Alibaba Group is making its boldest tech move yet, pouring a staggering $53 billion (£41.9bn) into AI and cloud computing over the next three years—more than it spent on these sectors in the past decade combined.The announcement...

Workhuman bets on AI for employee recognition

Employee recognition platform Workhuman is introducing artificial intelligence into employee recognition, aiming to make appreciation a more structured and measurable part of workplace culture. The company’s latest platform update brings AI-powered tools designed to refine how employees give and receive...

Feel-good marketing is not a trend—it’s the future.

In a world where negativity tends to dominate social media and news feeds, consumers seek uplifting content. A recent study by Upworthy and Alter Agents, “The Power of Uplifting Content,” highlights that positive, feel-good messaging doesn’t just make people happier...

Broadvoice unveils AI tool to deliver deep post-call insights

Broadvoice | GoContact has introduced Post-Call AI, an advanced feature designed to enhance service quality and customer satisfaction by analysing every interaction. Integrated into the GoContact CCaaS platform, the tool uses AI-driven sentiment analysis, automated summaries, and data-rich transcripts to...