Author: CXM Editorial

Global AI anxiety, fertility treatment concerns, and retail evolution

The U.S. tops global AI anxiety rankingsA study by ZeroBounce identifies the United States as the most AI-anxious country, with an AI Anxiety Score of 100 and 440K searches for AI job loss, despite a moderate 54.5% positive AI sentiment....

Consumers urged to delete 23andMe data as the company files for bankruptcy

New York Attorney General Letitia James has urged 23andMe customers to delete their genetic data, warning of potential privacy risks as the DNA testing firm files for bankruptcy. The company, which has amassed the genetic information of over 15 million...

Zendesk Relate: AI CX agents the talk of the show

Zendesk’s Relate shindig is in full swing over in Las Vegas. Following in the footsteps of pretty much every service company, it has rolled out a fresh collection of AI agents and features to support users of the company’s new...

Meet Mercedes Benz robot Apollo: Rise of the factory machines

While we furiously try to keep up with the news on the massive number of AI agents across HR, EX and customer experience services. Don’t think we haven’t noticed the growing number of metallic machines appearing in factories and production...

Forethought delivers human-like AI voice support

Forethought has announced Forethought Voice, expanding its AI-powered platform to include seamless voice interactions. This latest innovation enables fully autonomous customer service across phone, chat, email, and SMS without relying on complex decision trees or human oversight.“Agentic AI can now...

52% of leaders prioritise AI for CX efficiency, while 42% focus on cost & satisfaction

A recent study commissioned by Avaya and Forrester Consulting highlights AI’s growing influence on customer experience (CX). According to the findings, 52% of business leaders prioritise AI to boost customer support efficiency, while 42% see cost reduction and improved satisfaction...

Is Acxiom’s Compliance Accelerator cutting through red tape or just more red tape?

Marketers in regulated industries have a new tool in their arsenal—Acxiom’s Compliance Accelerator—a solution promising to speed up content approval processes without sacrificing compliance. But will it truly revolutionise content production, or just add another layer of bureaucracy?For marketing teams...

AI-driven CX: how Medallia is moving beyond surveys to automation

Medallia has unveiled a transformative vision for the future of CX, introducing seven AI-powered tools designed to move enterprises from traditional surveys to real-time automation and action. Announced at Medallia Experience ‘25 in Las Vegas, these advancements aim to transform...

HungerRush’s new auto-reply feature keeps restaurants guest feeback flowing

HungerRush is pushing AI deeper into restaurant operations with its latest feature, AI Reply, designed to help restaurants manage guest feedback without manual effort.Integrated into the HungerRush Feedback tool, AI Reply generates instant, professional responses that align with a restaurant’s...

The human toll: job cuts, AI stores, and frontline abuse

Frontline workers face increased abuse and stressA Perceptyx report reveals that 53% of frontline workers encounter verbally abusive or threatening customers, with retail workers most affected (61%). The study surveyed 21,000 employees and also highlights that 81% feel burned out,...