Author: CXM Editorial

GoTo Connect supercharges SMB communication with over 100 new features

GoTo has rolled out more than 100 new enhancements to its flagship product, GoTo Connect. Designed with small and midsize businesses (SMBs) in mind, these updates aim to streamline communication workflows, harness the power of artificial intelligence, and centralise all...

Optimum taps Google Cloud AI to reinvent the customer experience

Optimum has entered a multi-year partnership with Google Cloud to transform its customer experience using the latest in generative AI technologies. This collaboration will integrate AI-powered tools across every touchpoint of the customer journey—from websites and mobile apps to call...

Consumers still read emails, but only the ones they trust

A new survey confirms what most inbox-weary marketers already fear: consumers are still checking email, but they’re quick on the spam trigger.According to ZeroBounce’s 2025 Email Statistics Report, 93% of consumers check their email every day, yet 80% admit they...

UK workers lose hundreds of hours chasing information

A recent study by Lucid Software highlights a huge productivity drain in UK workplaces: over half of employees (53%) spend up to two hours each day just trying to locate essential information. This daily scramble adds up to 520 hours...

Skechers’ $9.4B buyout, aviation’s climate crisis, and the workplace loneliness epidemic

Skechers goes private in $9.4B deal amid tariff turmoilSkechers will be taken private by 3G Capital in a $9.42 billion buyout, the largest in footwear history. The move follows a sharp stock decline and mounting pressure from steep U.S. tariffs...

AI fuels over half of fraud. Banks fight back with AI of their own

Fraud is no longer just a game of trickery, it’s now a tech arms race. The latest report from Feedzai shows the bad guys are winning more often than not, thanks to generative AI.According to Feedzai’s 2025 AI Trends in...

Kore.ai and Microsoft plot AI domination with a new partnership

Kore.ai has signed a strategic partnership with Microsoft, strengthening its integration across Microsoft’s cloud and AI platforms to accelerate enterprise adoption of conversational and generative AI. The collaboration will enable Kore.ai to offer deeper, more seamless deployment of AI agents...

Few UK firms ready for AI regulations

The fun, carefree days of AI experimentation are nearly at an end, with swathes of compliance legislation inbound to control AI usage among employees. There’s also pressure on how AI-generated results and data accuracy is checked. Not that you...

RingCentral unifies voice and CRM with new Salesforce integration

RingCentral has announced the launch of RingCX for Salesforce Service Cloud Voice, now available on Salesforce AppExchange. This powerful integration brings RingCentral’s voice and digital communication capabilities directly into Salesforce, allowing organisations to deliver faster, more intelligent, and personalised customer...

No more “please hold”: Talkdesk brings AI innovation to utility support

Talkdesk has launched Talkdesk Utilities Experience Cloud, a purpose-built platform designed to revolutionise how utility companies engage and support their customers across every channel.This intelligent platform aims to assist utility service providers, combining the power of agentic AI, advanced automation,...