Author: CXM Editorial

New Qualtrics and SAP collaboration seeks to enhance employee engagement and reduce attrition

Qualtrics and SAP have announced a partnership that seeks to enhance employee engagement, reduce attrition, and support the development of top performers, all through the integration of the companies’ solutions: SAP SuccessFactors and Qualtrics XM for Employee Experience.Organisations utilising SAP...

Oracle introduces AI agents and generative capabilities to simplify sales processes

Oracle has unveiled AI agents and generative AI features within Oracle Fusion Cloud Sales to improve sales engagements and streamline processes. These tools, now available as part of Oracle Fusion Cloud Customer Experience (CX), harness integrated data from finance and...

Mobile app spending hits $150B in 2024, driven by AI boom

The world of mobile apps experienced remarkable shifts in 2024, with new trends redefining how consumers engage with their devices.Consumer spending on mobile apps reached $150 billion globally in 2024, marking a 13% year-over-year increase, according to Sensor Tower’s latest...

UK skills shortages see first decline in a decade

For the first time in ten years, the UK’s skills gap is showing signs of improvement, with the ManpowerGroup’s 2025 Talent Shortage Survey reporting a decrease in the number of organisations grappling with skills shortages, down from 80% to 76%.Despite...

PG Forsta boosts market research with AI-powered efficiency

PG Forsta has launched Research HX, a suite of AI-driven market research tools designed to enhance efficiency, elevate data quality, and accelerate the delivery of actionable insights.“As the demand for faster, more actionable insights grows, the industry needs tools that...

Netigate launches Ask AI to improver feedback management

Feedback management company Netigate has introduced Ask AI, a generative AI-powered feature aimed at helping organisations extract actionable insights from customer and employee feedback data with ease and affordability. The addition enhances Netigate’s experience management platform, empowering businesses across sectors...

New Look teams up with Medallia and Higher Oak for omnichannel CX overhaul

New Look has partnered with Medallia and Higher Oak to introduce an omnichannel customer experience (CX) programme across its UK and Republic of Ireland operations. This initiative is designed to enhance how the retailer captures and acts on customer feedback...

What are the key drivers in shaping consumer trust in local businesses?

When researching local businesses, consumers in 2025 are turning to a mix of digital tools and personal recommendations. A recent survey by Chatmeter highlights the diverse methods people use to gather information before making decisions, particularly when choosing restaurants or...

Gender and generational shifts in consumer spending habits

According to a recent Attest survey, a significant gender divide is influencing consumer spending patterns, with 45% of women feeling financially insecure compared to 33% of men. This heightened insecurity is driving women to adopt more cautious spending habits. Currently,...

Young workers face rising stress and reluctance to seek support

A recent survey by Mental Health UK shows that younger workers are increasingly reluctant to discuss job-related stress with senior staff, contributing to a growing mental health crisis in the workplace. The report highlights a 4% increase in younger workers...