Author: CXM Editorial

Shutting down mediation, automating models, rejecting Immigrants: a trend of displacement

Trump administration moves to shut down Federal Mediation AgencyThe Federal Mediation and Conciliation Service (FMCS) has been effectively shut down by Elon Musk’s Department of Government Efficiency (Doge) following a March 14 decree by President Trump. The move, aimed at...

53% of Americans worry about unexpected expenses in 2025

As the cost of living continues to rise, many Americans are struggling to keep up with unplanned expenses, leading to heightened financial anxiety.The research, conducted by Splitit and PYMNTS reveals over 50% of Americans are worried about affording unexpected expenses...

Fiserv brings the “smartest” point-of-sale system to Australia

Fiserv has introduced Clover, its all-in-one point-of-sale (POS) system, to the Australian market, offering small businesses a smarter way to manage payments, inventory, and customer interactions, all while eliminating the frustration of outdated terminals and clunky software.Already powering 3.5 million...

Humara AI launch redefines telco digital sales and customer experience

At a gathering of the telco industry’s brightest minds last week, 15gifts’ founder Tom Cox showed off Humara, a powerful Agentic AI, available now. The new sales agent combines an agentic AI with 15 years’ worth of expertise, intuition and...

Chemist Warehouse straps on AI badges, promises fewer empty shelves and faster restocks

Chemist Warehouse is ditching the old-school stock check for something straight out of a sci-fi movie. In a $18 million partnership with Augmodo, the wearable tech provider, Australia’s largest drug retailer is rolling out AI-powered SmartBadges to its store associates,...

Braze acquires OfferFit for $325M

Braze has announced a definitive agreement to acquire OfferFit, an AI-driven decision-making company, in a $325 million deal. Pending regulatory approvals and customary closing conditions, Braze expects to close the transaction, which includes a mix of cash and Braze Class...

Beyond the game: AI-powered captions bring tennis fans closer to the action

Interprefy is revolutionising the fan experience at the Bastide Médical UTS Nîmes tournament by introducing real-time French subtitles on stadium screens using Interprefy AI. This technology allows over 8,000 spectators to follow live coaching, mid-match interviews, and post-match player reactions...

Agentic AI among the top trends set to dominate 2025

Artificial intelligence is entering a new phase of rapid growth, with technologies like agentic AI and enterprise-scale automation set to transform industries in 2025. A new report from Frost & Sullivan reveals the top 10 AI-driven opportunities that will shape...

VergeSense unveils Infinity, an AI-powered sensor that tracks every inch of your office

Occupancy intelligence provider VergeSense has launched Infinity, an AI-powered occupancy sensor designed to monitor office spaces with extreme precision. With a decade of battery life, real-time space tracking, and a carbon footprint 25 times lower than traditional sensors, it promises...

Too polite to talk pay? How Brits avoid salary discussions 

In a nation where 71% of job adverts now include salary details, only 16% of Brits are willing to discuss their earnings with colleagues. Despite the UK leading Europe in salary transparency, new research from Indeed reveals that the British...