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Author: Morten Illum

By  Morten Illum

April 22, 2020

Why Data is (and Always Will be) the Next Big Thing

As we are a few months into a new decade and look back at what we’ve achieved in just 10 years, I’m in awe of how much we’ve managed to accomplish in such a short space of time. Not only has...

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Artificial Intelligence or Real Intelligence: What you Need to Know
By  Morten Illum

September 24, 2019

How the ‘Hidden Middle’ is Leading Digital Transformation

When it comes to talking about digital transformation or the adoption of technology in business, the focus is most frequently on the challenges that large companies face to adapt, or the opportunities for small businesses to rapidly scale their operations. However,...

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By  Morten Illum

May 03, 2018

Smart Workplaces: Give the User What They Expect

Recent research by Google supports a point I have been discussing with customers for many months now: there is no real difference between the user experience and the Employee Experience any more. What that means is, if you expect to schedule...

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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