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Author: Naomi Rozenfeld

A couple is looking at how to design CX on the laptop.
By  Naomi Rozenfeld

May 21, 2021

Design CX for novice and expert digital users

After a year of dramatic digital acceleration, it is time for companies to seriously reflect on whether their online solutions meet the needs of users across different generations. Due to fluctuating consumer demands in a highly trending e-commerce, the one-size-fits-all...

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