Skip to content
  • Advertise
  • About us
  • Categories
    • Customer Experience
    • Digital Experience
    • Employee Experience
    • Sustainability
  • CX Lore Podcast
  • CXM Review Magazine
  • Event Listing
  • In-house CX Masterclass
  • Industry Reports
Customer Experience Magazine
Subscribe to newsletter
Customer Experience Magazine
Customer Experience
Customer Experience Artificial Intelligence Customer service Digital transformation Customer engagement CX news US Retail uk AI tools
Employee Experience
employee experience Employee Engagement uk Employee development analytics Artificial Intelligence Customer Experience US Digital transformation Customer service
Digital Experience
Digital transformation Artificial Intelligence Customer Experience Customer service Retail digital experience Customer engagement US AI tools CX news
Sustainability
Sustainability Customer Experience Sustainable business agenda Retail UAE CX news Gulf Sustainability Awards Awards International US Middle East

Subscribe

  • Customer Experience
  • Employee Experience
  • Digital Experience
  • Industry Reports
  • Event Listing

Author: Neil McIlroy

By  Neil McIlroy

January 23, 2020

Six CX Trends to Spot in 2020

From sustainability and demand for fast, free delivery, to data analytics and artificial intelligence, Customer Experience is shaped by many internal and external forces. We are in an age of vast online choice, rapid price comparisons and supply chain optimisation...

An abstract illustration of the human head highlights the importance of individual experiences in the customer feedback strategy.
By  Neil McIlroy

November 04, 2019

Customer feedback strategy: Creating a more individual experience

According to a Salesforce Research paper published last year, 79 percent of customers now expect offers and recommendations from companies to be personalised based on what they’ve already bought.  A trend we’ve seen emerging for years in commerce is now...

By  Neil McIlroy

January 29, 2019

AI: Helping the Retail Revolution Take Off

Consumers give brands less and less time to get it right when it comes to Customer Experience. A survey of 14,000 consumers around the globe published by consulting giant PwC last year found that almost a third (32 percent) would...

By  Neil McIlroy

November 28, 2018

AI Puts Power in the Hands of the Consumer

Can we foresee a world where Artificial Intelligence (AI) recommends who people should have children with, where they should live, and what their next job should be? This is not the fantasy of an over-stimulated script-writer. AI, fuelled by ever...

Inform. Inspire. Include.
A free way to improve your business.

Contact Information

For general inquiries, advertising and partnership information:
vuk@awardsinternational.com
Tel: +17194807062
jana@cxm.co.uk
Tel: +44 (752) 064-4049



    Awards International Limited
    Company number: 6707388

    Acacia Farm, Lower Road, Royston, SG8 0EE, UNITED KINGDOM

    About us

    • CXM Review
    • CX Lore Podcast

    Awards

    • UK Customer Experience Awards
    • UK Employee Experience Awards
    • UK Digital Experience Awards
    • US Customer Experience Awards
    • Turkey Customer Experience Awards
    • Gulf Customer Experience Awards
    • International Customer Experience Awards