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Author: Oliver Guy

By  Oliver Guy

July 02, 2020

Three Ways Retailers are Changing for Good

When the pandemic began, we saw so many changes to ‘normal’ that ‘normal’ meant expecting change. Even running out of coffee became an entirely new experience. Shopping – if the shop is open – has meant a 45-minute queue, and...

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By  Oliver Guy

May 24, 2019

Staying Afloat With Inventory Management

Imagining a world whereby stock isn’t tracked and managed is barely worth thinking about. We’d miss out on sales, end up with too much stock to store in a back office – or even worse, suffer from increased costs as...

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By  Oliver Guy

January 07, 2019

Five Ways Retail Will Fight Back in 2019

Retail disruption is now a market ‘given’ and many think that the future is starting to look brighter.  Why? Because winning retailers are grasping the technology to innovate; enabling them to develop new business models, drive operational efficiencies, and improve Customer Experience....

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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