Author: Paul Ainsworth

Kantar Names First Direct as CX Leader in Banking Survey

Leading insights agency Kantar has named named First Direct the UK’s top bank for CX in a new report that compares brand perception with the thoughts of customers. Kantar’s inaugural CX+ report on retail banking surveyed 8,687 retail banking customers who were...

UK Trails Europe on AI Adoption

The UK is trailing behind Europe in customer service as brands race to adopt AI technologies to transform how they engage with customers, according to new research. Customer engagement software firm Freshworks found that just over half (54 percent) of UK...

UK Complaint Handling Awards: 2020 Finalists Unveiled

The finalists for the 2020 UK Complaint Handling Awards have been revealed, with high street and household names among the brands vying for success at the upcoming gala ceremony. The fourth year for the awards, the final of which will take...

British Winners Celebrate at International Customer Experience Awards

The winners of the 2019 International Customer Experience Awards have celebrated victory following the gala Final ceremony in Amsterdam. The second year of the awards event saw contenders from across the globe descend on the Dutch capital, with the Dubai Health...

International Customer Experience Awards 2019: Winners Lauded in Amsterdam

The winners of the 2019 International Customer Experience Awards have celebrated victory following the Finals ceremony in Amsterdam.The second year of the awards event saw contenders from across the globe descend on the Dutch capital, with the Dubai Health Authority...

Financial Literacy Failings Affecting UK Workplaces

Productivity, wellbeing, and staff retention are suffering due to a dearth of financial literacy among employees in the UK, a new report has shown. A survey of 2,000 British workers across major industries such as retail, manufacturing, and financial services, shows that...

Black Friday: Shoppers set to Shun High Street

Black Friday offers will not be luring a majority of customers to the UK’s high streets this year, with new research showing most will stay at home. Contact centre and CX tech specialist Genesys has released a study on the annual...

Huntswood to Sponsor 2020 UK Complaint Handling Awards

Resourcing and consultancy specialists Huntswood has been revealed as a sponsor for the 2020 UK Complaint Handling Awards. The company, which has featured in prestigious lists including the Sunday Times Top 100 Small Companies to Work For and The Sunday Times Profit Track...

Gulf Sustainability and CSR Awards 2020: Enter Now

Entries are now open for the 2020 Gulf Sustainability and CSR Awards, which will take place in Dubai next June.An annual celebration of green practices and corporate social responsibility, the event is returning to the UAE for its fourth year...

Bosses and Employees at Odds Over Feedback Action, Survey Shows

One hundred percent of the UK’s retail bosses claim to act on employee feedback, but only 67 percent of employees agree, new research has revealed. HR solutions provider People First, surveyed 250 bosses and 250 employees across the UK, and along with the...