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Author: Roger Beadle

gig economy new world of work trends
By  Roger Beadle

January 09, 2023

6 trends that will shape the world of work in 2023

Over the past few years the way we work has transformed. This will continue to be the case in 2023 with more companies adopting a gig model. For many people, the gig economy is a vital source of income, especially now...

a banner with the letters Gig customer experience
By  Roger Beadle

June 01, 2022

Gig customer experience: top 10 takeaways from the 2022 report

McKinsey recently called gig customer experience (GigCX) an “on-demand revolution in customer-experience operations.” This was a breakthrough moment for the GigCX world, and relayed how it continues to make steady inroads into the mainstream of CX operations. This was certainly apparent...

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