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Author: Ryan Bateman

By  Ryan Bateman

October 31, 2016

What’s happening to Customer Experience Analytics?

As marketers and digital business owners, we have the unique opportunity of exercising both sides of our brain on a daily basis. By striking that strategic balance between form & function, tech & design, we’re rewarded with happier customers more...

By  Ryan Bateman

June 03, 2016

How to Avoid the Disastrous Customer Experience Side-Effects of Going Viral

Sometimes they say: “You’re so handsome Ryan, but that is a good problem to have & we’ll address it then!” OK, maybe I made up the former statement, but the latter is true. I’ve encountered this a few times in the...

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