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Author: Salman Raza

an image showing the layers of people's personalities. The image symbolize the emotional intelligence in CX.
By  Salman Raza

May 17, 2022

Emotional intelligence: the secret to a memorable customer experience 

In customer experience, we’re often taught to embrace the mantra, “the customer is always right.” This is to ensure the people we work with receive an exceptional experience and return to do business with the establishment. Even when the customer...

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