Author: Sandra Radlovacki

Survey Reveals Luxury Demand Softens as Consumer Optimism Falls

Luxury consumers are growing more cautious, which is reflected in the lowered demand for high-end goods as confidence in the economy continues to slip.The latest Saks Global Luxury Pulse survey found that only 28% of luxury consumers feel optimistic about...

Deloitte Launches Agentic AI Blueprint to Help Telcos Unlock $150B

Deloitte has launched a new Agentic AI Blueprint aimed at helping telecom companies unlock up to $150 billion in value over the next five years through advanced automation and intelligent systems.Designed to move telcos past the pilot stage and into...

Majority of Brits Demand Fines for Poor Call Handling

A new survey from 8×8 reveals that 62% of UK adults believe companies should face fines for long customer service hold times. Frustration is running highest in Belfast, where 66% of respondents support penalties, and lowest in Cardiff, which still...

KIKO Milano Opens Fulfilment-Only Store in London to Speed Up Online Orders

Cosmetics brand KIKO Milano is stepping up its e-commerce game in the UK by opening a new London-based warehouse designed exclusively to fulfil online orders, as part of a fast-track logistics upgrade powered by tech firm Logistics Reply.Instead of a...

Flying in 2025 Means More Stress, Fewer Bags, and Lower Tolerance

As peak summer travel ramps up, a new survey from luggage shipping company LugLess reveals what many frequent flyers already suspect: air travel in 2025 is less about the joy of the journey and more about managing stress, cutting corners,...

UK Doctors Say Time Off Matters More Than Money

An increasing number of UK doctors are willing to sacrifice a portion of their salary for a shot at a better life outside the hospital, according to Medscape UK’s latest report on doctors’ well-being.Almost 50% of the respondents in The...

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

HR leaders see clear benefits in AI-powered tools, but many admit they don’t have the skilled workforce to use them effectively.Capterra’s 2025 HR Software Trends Survey, which gathered insights from over 3,200 HR professionals across 11 countries, reveals how rising...

Starbucks Equips Baristas with AI Assistant to Speed Up Orders and Cut Downtime

Starbucks is introducing a generative AI assistant, Green Dot Assist, built on Microsoft’s Azure OpenAI platform, to help baristas answer questions, solve equipment issues, and streamline service in real time. The assistant is already in pilot at 35 locations, with...

Dear Customer, This Message Was (Probably) Written by AI

In 2025, nearly every business customers interact with will be using AI to communicate with them, whether they notice it or not. New research by customer engagement platform Sinch, which surveyed 1,600 business leaders and 2,800 consumers across sectors, including...

Instacart Turns Pinterest Pins into Purchases with New Retail Media Integration

Instacart and Pinterest are joining forces in a new retail media partnership that will bring shoppers even closer to their favourite items in the moment of inspiration. The collaboration will make Pinterest ads directly shoppable through Instacart, turning discovery into...