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Author: Shellie Vornhagen

airline CX
By  Shellie Vornhagen

November 07, 2022

The fight or flight of airline CX

From strikes and lost luggage to flight cancellations and delays, this year’s travel season saw its fair share of turbulence. This led many passengers to take to social media to express their frustrations. Amid these challenges, social media teams were under...

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