Director of Phoenix Rising, Brand & Insight Consultancy
Stuart is an international researcher and marketing professional, with expertise in brand and customer experience management across consumer, business-to-business and public policy.
With a strong interest in brand development, voice-of-the-customer programmes, innovation and business strategy, Stuart is passionate about technology, agile marketing and sustainability, and how they impact brands, customers and organisations.
Stuart was a judge at the 2015 UK Customer Experience Awards and the 2014 UK Digital Experience Awards.
At the end of the day, customer experience programmes should provide decision makers at all levels of the organisation with the information they need to build and deliver a successful customer-centric business ...