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Author: Thomas Rodseth

By  Thomas Rodseth

June 07, 2017

10 Strategies to Make Web Chat Work for Your Contact Centre

The Web Chat promise delivers in so many ways.  It guarantees a seamless digital experience, offering near real-time communication in a highly personalised way.  It may come as no surprise therefore that web chat is one of the most popular...

By  Thomas Rodseth

May 22, 2017

The Truth about Self Service, Bots & Intelligent Assistance

Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact option when they arrived in Q1 2016. By mid-summer they were sliding down Gartner’s...

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