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Author: Valur Svansson

By  Valur Svansson

March 29, 2019

The Fourth Industrial Revolution and the Path to Digital Transformation

This article was co-authored by Josh Ayres, Head of Emerging Technology at IP Integration.   This week, 5,000 Contact Centre professionals descended on London for the Call and Contact Centre Expo – a two-day, annual event centred around Customer Experience management.  Exhibitor stands and...

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By  Valur Svansson

February 05, 2019

Bust Ghosting in the Workplace

Usually referring to romantic relationships or friendships, when one partner starts to ignore the other without any explanation, the practice of ‘ghosting’ has now hit the workplace. It refers to situations when employees walk out of their jobs without so much...

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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