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AW Rostamani wins gold for game-changing tech transformation at GCXA 2025

AW Rostamani has taken gold in the Best Use of Technology category at the Gulf Customer Experience Awards 2025. Faced with rising customer expectations and an increasingly competitive market, the car dealership reimagined how it could use technology to drive...

The feedback you didn’t know you needed: altering the customer experience

While organisations often chase bold insights to drive innovation and gain a competitive advantage, the most valuable insights frequently come from unexpected places. Small but significant details in unsolicited feedback — whether that’s the thickness of the gravy at KFC,...

Noura Mohammad Al Remeithi of MBRHE crowned GCXA CX leader of the year

The Mohammed Bin Rashid Housing Establishment (MBRHE) had a splendid day at the 2025 Gulf Customer Experience Awards (GCXA), with Noura Mohammad Al Remeithi, capturing the CX Leader of the Year award. The Awards International event celebrates the best of...

Revolut’s Karma tracks staff behaviour for points-based bonuses

British challenger bank Revolut recently gained its UK banking licence. That will help it make big waves in 2025 and beyond. An effort driven by the company announcing £1.1 billion in pre-tax profits from existing operations. So, it has a...

Big businesses are drowning in data and failing to turn it into AI success

Big businesses are throwing everything they’ve got at AI: budgets, teams, tech, and yet many are stuck spinning their wheels. New research from journey management platform TheyDo reveals that while enterprise leaders are more data-reliant than ever, the quality and...

What’s holding Americans back from financial confidence?

Nearly half of Americans (44%) think about their financial readiness daily, but that awareness doesn’t always translate into confidence—36% say they aren’t sure they could handle an unexpected bill. These insights come from TD Bank’s new financial report, which surveyed...

From telecom churn to test reform: personalisation, policy shifts, and precision in modern business 

Personalisation powers Verizon’s growth despite churnVerizon is leveraging personalisation and loyalty to fuel its growth, even as it faces short-term customer churn. CEO Hans Vestberg credits AI-driven tools like MyPlan and the Verizon Access loyalty program with creating more seamless...

Microsoft’s Research and Analyst AI agents to change office work

Many workers have used AI in either an informal capacity or as their day-to-day SaaS apps adopt it. They found AI agents as a valuable source of information and a way to collate in reports they can share directly in...

How the office coffee machine became the focal point of the modern workplace

Are you old enough to remember when the office printer, photocopier or fax machine, was the unofficial meeting place of the workplace? If so, you’ll have fond memories of the gentle hum and warm paper scent that brought people together...

Americans trust AI more than sommeliers to pick their booze

There’s a new drink whisperer in town, and it runs on code.A new survey from DRINKS, the AI-driven e-commerce platform disrupting the $285 billion U.S. alcohol market, suggests Americans are more than ready to let artificial intelligence pour their next...