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VergeSense unveils Infinity, an AI-powered sensor that tracks every inch of your office

Occupancy intelligence provider VergeSense has launched Infinity, an AI-powered occupancy sensor designed to monitor office spaces with extreme precision. With a decade of battery life, real-time space tracking, and a carbon footprint 25 times lower than traditional sensors, it promises...

Too polite to talk pay? How Brits avoid salary discussions 

In a nation where 71% of job adverts now include salary details, only 16% of Brits are willing to discuss their earnings with colleagues. Despite the UK leading Europe in salary transparency, new research from Indeed reveals that the British...

Merit, wages, and workforce changes: the hiring debate heats up

Businesses face pay structure adjustments amid a minimum wage hikeFrom 1 April 2025, the UK’s national living wage rises to £12.21 per hour for over-21s, with similar increases for younger workers. HR insight firm Brightmine reports that nearly 60% of...

Bruce Temkin wants to create human-centric organisations

Making money and delivering growth are at the core of modern business leadership. Deliver these two things, and the rest will take care of itself. In the late ‘90s things started to slowly change. Organisations became more aware of the...

The reality of customer experience in hospitality

For decades, the hospitality industry has promised guests a seamless, personalised experience, recognising that people choose hotels to relax, not to face additional stress from poor service.But, achieving consistency across thousands of hotels — many with different owners and varying...

Organisations building CX on poor foundations warns consultant

Organisations are missing the human ingredient when planning their customer experience strategies. Too many CX plans are based on flawed customer personas, which are detached from ‘human’ reality. Current CX strategies are being built “on poor foundations”, David Wales, CX consultant...

CX pros struggle in the modern job market (but help is at hand)

Rick M is based in Milwaukee, Wisconsin. He is a CCXP, has worked on the CXPA’s Book of Knowledge and he’s been searching for a full time CX role for five years.“I was looking at online job ads this morning....

Sky making 2,000 UK contact centre workers redundant as all-AI CX looms

Sky’s commercial business across TV content, broadband and mobile continues to pop out all sorts of exciting news. This week saw it start to dabble in the digital shorts market (a massive trend in Asia) that could change viewing habits...

How OKRs boost employee experience and engagement

Objectives and key results (OKRs) are essentially a goal-setting framework. In companies like Google and LinkedIn, teams and individuals have used this framework to set challenging, ambitious goals with measurable results.OKRs consist of an ‘objective’ that is a clearly defined...

Telecom Egypt taps Truecaller to combat unwanted calls

Telecom Egypt, the nation’s primary telecommunications provider, has partnered with Truecaller, the global frontrunner in caller ID and spam protection, to elevate user experiences through enhanced security and personalisation.In today’s world, where uncertainty looms over answering unknown calls, businesses are...