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Security and cybersecurity considerations for employee onboarding

HR departments and senior management teams often spearhead onboarding, but your IT, security, and cybersecurity teams are integral.Onboarding new employees requires the establishment of safe accounts, physical security passes, and other security considerations – are you making these processes as...

How AI in banking is fuelling the future of CX and filling in the gaps

Many of us couldn’t live without our bank accounts. Whether it’s for the morning commute or the evening food shop, we’ve seen cash circulation decrease. More and more people rely on contactless payment methods such as Apple Pay, every day. UK Finance has forecast...

Designing smarter AI communication: using linguistics to humanise our chatbots

According to the US Foreign Service Institute, it takes around 600 hours of practice for English speakers to learn some of the easiest languages in the world – for instance, Spanish, Swahili, and Swedish. Today, AI tools can achieve these...

This week in CX: it’s all about loyalty

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, there’s a lot in the news about customer loyalty in the build-up to Christmas, with how loyalty programme incentives are crucial during the cost of living...

Unlocking the Sales and Marketing Potential of WhatsApp via Oracle Marketplace

In an ideal world, marketers would build results-driven campaigns effortlessly and cost-effectively. However, stringent budgets, rising consumer expectations, and the prioritisation of personalisation are among the biggest obstacles holding marketers back.Savvy digital marketers are leveraging tool integration to overcome these challenges....

Looking for more business growth? It’s time for emotional loyalty 

We’ve seen it plenty of times in the news over the last year. Rising inflation and the hiked up cost of living has had a detrimental effect on customer loyalty. If your favourite brand has increased their prices to a...

A winning day to remember: UKCXA 2023 event run-down and winners reveal

The UK Customer Experience Awards, hosted by Awards International, is consistently famed for its scale and success. For over a decade, the UKCXA programme celebrates the inspiring efforts of the UK’s CX professionals. They are given a unique opportunity to get...

Advancing content commerce to enhance the customer experience during Christmas trading 

Christmas trading is rapidly approaching. For retailers this highly pressurised time of year is set against sluggish economic growth and high inflation, making it especially vital that they make the most of this prime sales period.  But the economy isn’t the...

How to build resilience as a black CX entrepreneur

The American Psychological Association describes resilience as the process and outcome of successfully adapting to difficult or challenging life experiences. Especially through mental, emotional, and behavioural flexibility. As a Black business owner, there has been a particular need for me to develop a high level of...

This week in CX: the calm before the retail peak season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at this week’s events and exciting updates from CXM and Awards International, and more. We’re also looking into new research from Sorted about plans...