Archives

How to take care of your employees: having a proactive, sensitive approach to mental health in the workplace

Approximately 1 in 4 people in the UK will experience a mental health problem each year. 1 in 6 report a common, recurring mental health problem each week. Around 3 in 100 people in England are diagnosed with depression every...

Burning bright without burning out – exploring the state of mind of the modern social media manager

World Mental Health Day is a timely reminder for organisations to examine the employee experience. Are employees happy, heard and valued? It’s widely understood that employees who feel fulfilled and personally connected to an organisation’s mission perform better – inspiring happier...

Nutun CX’s approach to putting people first: clients, colleagues, communities 

What does it mean to work for a business with a purpose? This is the question Nutun CX asked itself when setting up a new business growth strategy. We decided to be a community-based business, and this empowers our employees to serve...

This week in CX: what is the future of our offices?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at what contact centre leaders see our future in hybrid working looking like, and how DX professionals are viewing their customers. We also have...

A behavioural scientist’s plea for building better EX strategy

It’s all about experiences these days. At the heart of the movement is the ability for businesses to manage experience in order to be successful, or as Qualtrics puts it: “Better people experiences. Better business outcomes.” It wasn’t always like...

Using AI to enhance your customer experience

It seems a long time since AI was the stuff of science fiction – nowadays it’s very much our reality. Lately, AI has become a topic of public interest, with people everywhere taking an interest in its role in our...

US CXA 24 programme is now open for entries!

Our partners from Awards International announce the beginning of the US Customer Experience Awards™️ ’24. This prestigious awards programme honours the best outcomes and accomplishments in CX in the US.As of September 25, the new edition of the US CXA™️ programme is officially...

This week in CX: employee sickness and mental distress at all-time high

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at new devastating report about employee sickness, brand engagement attitudes, and how customer service teams are set to cope in the busy final quarter.Key...

The future of retail: how synthetic data creates enhanced customer experiences

In 2016, a viral YouTube video showcased a new convenience store concept. It quickly gained over 16 million views and sparked much online chatter. The store allowed customers to walk in, pick up their items, and leave. No queues, no...

6 ways to create an environment for employees to thrive

What does it mean to thrive in 2023? With the year being defined by substantial inflation and the looming presence of economic downturn, numerous teams have undertaken a singular objective: streamline costs while still maximising expansion opportunities. It goes without saying that...