Archives

AI joins the fight against fraud with NICE Actimize’s Xceed agents

NICE Actimize has launched its latest innovation—Xceed AI agents—which are built to work inside its FRAML (Fraud and Anti-Money Laundering) solutions. These intelligent agents act as dynamic partners to human analysts, constantly evolving to detect new financial threats and improve...

Crisp snaps up Shelf Engine to power AI-driven grocery forecasting

CPG inventory data platform Crisp has acquired Shelf Engine, the AI wunderkind known for its razor-sharp demand forecasting and spoilage-busting algorithms.The acquisition brings together two heavy hitters in retail tech, arming Crisp’s collaborative commerce platform with Shelf Engine’s deep-learning smarts...

Digital CX: Is AI solving the customer effort crisis?

How much effort is too much when it comes to winning and retaining customers? Cost is typically the primary metric, but can businesses make whole processes easier and let customers do more of the work in the self-service era? A...

Fear of an AI planet, the countries terrified of job losses

The rise of artificial intelligence (AI) has seen workers’ general opinion rapidly shift from curiosity to fear in a few short years. AI has gone from being viewed as a bad PA or writer to a cure-all for many types...

Americans embrace ChatGPT, but still rely on humans for high-stakes advice

According to a recent study from Express Legal Funding in collaboration with SurveyMonkey, over half of U.S. adults (60%) have turned to ChatGPT for advice or information. Among those users, 70% found the responses helpful, pointing to a growing comfort...

Boomerang wants to transform lost items into found stories

Losing something valuable can be one of life’s most frustrating experiences. Desperately searching for a lost item can leave anyone feeling exasperated, especially when time is of the essence.Skyler Logsdon, co-founder and CEO of Boomerang, understands the situation all too...

From aisles to algorithms: the evolution of in-store retail

Modern retail is at a pivotal juncture, balancing technological innovation and human interaction. “Never mind how much retail tech you use, that’s all very nice, but one-on-one will never go away,” Silvia Coleman, VP of thought leadership at CXG, told...

Navigating change: UK cracks down on hidden fees, reshapes NHS, and rethinks high performance

UK bans hidden fees and fake reviews to protect shoppersNew consumer laws taking effect today ban hidden “dripped” fees and fake reviews, aiming to save UK consumers an estimated £2.2bn annually. Under the Digital Markets, Competition and Consumer Act 2024,...

Alorica strengthens its AI innovation with latest Sanas investment

Customer service BPO company Alorica has announced participation in Sanas’ latest $65 million Series B funding round. This move highlights Alorica’s dedication to artificial intelligence innovation and solidifies its position as a key player in customer engagement.Alorica’s relationship with Sanas...

Hi Auto snags $15M to elevate fast food ordering experience

Voice AI tech startup Hi Auto has secured $15 million in Series A funding to enhance its AI-driven voice technology for quick-service restaurants (QSRs), bringing its total capital raised to $23 million. Alongside this funding, Hi Auto has also secured...