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Interview with Hunain Shahid, Head of Innovation and Partnerships at Elixir Group

Recently CXM had a pleasure of speaking with Hunain Shahid, Head of Innovation and Partnerships at Elixir Group. After working in roles around Private Equity, Project & Corporate Banking, Hunain Shahid joined Elixir Group as a leveraged finance expert and...

Gulf Sustainability Awards 2021: Open for Entries

Entries are now open for the 2021 Gulf Sustainability Awards, which will take place in Dubai this September.As an annual celebration of green practices and corporate social responsibility, the event is returning to the UAE for five years in a row....

How the Evolution of Customer Behaviour is Reshaping the Insurance Sector

The insurance industry has an unenviable reputation of providing complicated policies that are obtained through a cumbersome and time-consuming process. For many customers this means a confusing and frustrating experience.And in an increasingly digital world, consumer loyalty is no longer...

How Networking Changed Business in 2020

It was a rough year; filled with the unknown, unexpected crises, uncontrollable circumstances and inevitable change.Many felt the need for support in a way they never have before. I believe it made us find the inner strength we didn’t even...

Virtual Onboarding: Delivering an Excellent Remote Experience

As wonderful as technology has been in terms of powering operations and keeping communication flowing during the pandemic, it doesn’t naturally make for a personable onboarding experience. To use one example, video conferencing enables visual and verbal communication, but experts...

Gaining Customers: Securing a Positive Employee Experience

In this, the third in a five-part series on gaining and retaining clients in 2021, we spoke to Nick Lygo-Baker, Founding Director of Paradigm CX, who help optimise the engagement experience to enrich the lives of customers and employees!What is any organisation...

The Changing Face of the Contact Centre

The COVID-19 crisis has completely changed the contact centre industry, with more customer service agents than ever working from home. Going forward, if we are to establish effective post-COVID customer service, we will need to ensure that the contact centre lies at the heart of a company’s digital transformation strategy. ​Therefore, it’s important that...

Wisdom Spring Education: Customer service is the secret of our success

At the end of another year, it’s commonplace to pause and reflect. This is something we’ve always liked to do at Wisdom Spring Education. It’s important to consider the lessons learned; the things we did well and highlight the things...

CX Stars of Past and Present

CX Stars 2021 is well under way and as with everything in 2021 so far, it’s gone off with a bang! So far, the new year hasn’t really turned out the way we’d hoped it would when we said goodbye...

How to Survive and Thrive in Difficult Times with Agility

Almost 90 percent of CEOs agree that being agile in difficult times is extremely important for organisation’s success.A research has shown that agile organisations outpace non-agile organisations in several aspects, from profitability to customers and talent.In order to thrive and...