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HSBC UAE seizes top prize at GCXA 2025

HSBC UAE rounded out a successful day at the Gulf Customer Experience Awards (GCXA) by claiming the Overall Winner Award. The global bank also claimed golds for the Best Customer Centric Culture — over 1,000 employees, Best Complaint Handling...

8×8 adds AI Summaries, Tap-to-Pay, and Smarter Messaging in major platform update

8×8 is rolling out a series of practical upgrades across its customer experience platform, aiming to make conversations easier to manage, payments quicker to complete, and support teams better equipped to do their jobs.At the centre of the update is...

Public sector workers may gain, others fear AI cuts, as Meta confronts abuse allegations in Africa

Teachers and nurses could receive up to a 4% pay rise in 2025-26Public sector workers, including teachers and nurses may see pay rises of up to 4% next year, exceeding the UK government’s initial 2.8% budget forecast. Reports suggest the...

Over half of Gen Z and millennials bought something on social media in the past three months

The rise of social commerce shows no signs of slowing down, with EMARKETER projecting nearly doubled online shopper spend by 2027. This boom is mainly driven by a younger population – Gen Z and Millennials, who admit to buying at least one...

Frontline jobs see wage increases in Q1 2025, but labour shortages continue across key industries

Frontline workers experienced notable wage growth in the first quarter of 2025, yet many industries are still struggling to fill open roles. A new report from Resume Now and Talroo, based on labour market data from January through March, shows...

Return deadlines missed? ReturnQueen and Poshmark offer a second chance

ReturnQueen, the on-demand return pickup service, has announced a partnership with Poshmark, the fashion resale marketplace. This collaboration introduces a new feature within the ReturnQueen app that lets users quickly resell items they can no longer return, transforming missed deadlines...

AudioCodes delivers on-prem AI insights for high-security sectors

AudioCodes has launched Meeting Insights On-Prem, an AI-based software platform designed to revolutionise meeting documentation for security-conscious industries. Built exclusively for on-premises deployment, the new solution is tailored for sectors like government, finance, healthcare, and defence, offering enterprise-grade security and...

Deploying AI for unmatched ecommerce customer experiences

In the digital world, customers have come to expect exceptional interactions with brands. Artificial intelligence is a key driver behind these changing expectations and is, therefore, the magic ingredient that allows ecommerce brands to meet and exceed them.However, 93% of...

Microsoft report highlights frontier firms of AI

Microsoft’s Work Trend annual index report highlights 2025 as the year of the frontier firm. As if company life wasn’t complex enough. Imagine firms that work in a totally on-demand manner, using AI, employees and services as and when it...

UK CIOs warn of unrealistic expectations on big AI bets

AI might be the latest dream ticket for leaders, but technology leaders are best placed to highlight the issues with it, as found in any new technology. A new survey exposes those roadblocks to UK company plans, with a mix...