Archives

Geidea Announces Partnership with Brilliant Basics

The Middle Eastern fintech company Geidea Solutions have announced collaboration with Brilliant Basics, a design-led innovation studio, to help promote the vision for becoming a leading digital financial services company in the region.Geidea’s vision is to enable cashless payments for...

Ask the Mountains: Improving Your CX with These Unexpected Hiking Tips

I love the mountains. I love the feeling of freedom and to be on top of the world. The way you connect with nature, friends, family and yourself is unique.Interestingly enough, as a CX champion, I feel in a similar...

Cupola Partners with Avaya to Boost Contact Centre Capabilities

The leading regional BPO Cupola Teleservices joins forces with Avaya to deliver uninterrupted contact centre services to its customers while ensuring the health and well-being of employees now working remote.The company’s technology upgrade secures that services provided to customers in...

Global Futurists: Episode #2 Mitali Chopra

In Summary: Mitali Chopra An Engineer turned Global Business leader turned Leadership & Business Coach ! Every passing year , my belief gets stronger that life is about creating meaningful and positive impact. Coaching talented leaders to achieve their true potential gives me that...

Global Futurists: Episode #1 Dr Yvonne Thompson

In Summary: Dr Yvonne Thompson CBE FRSA, FSGCW,FKCL Game changer, campaigner, activist, she has over 33 years, experience in the Communications, Marketing and PR industry, advising corporates, public sector, educational establishments and government championing equality, diversity and inclusivity in the workplace. Honoured by...

Emirates to Operate Repatriation Flights to 8 Cities

Dubai-based airline Emirates announces passenger flights plans to 8 cities across the world: Frankfurt, Jakarta, Johannesburg, Lagos, London Heathrow, Madrid, Manila and Tunis.Travellers to Johannesburg, Lagos and Tunis must contact the respective embassy or consulate in the UAE, while travellers...

The Future of IVRs is No IVR At All

IVRs were invented in the 1960s as a way for businesses to automate the previously manual process of routing calls to the relevant departments. With the introduction of touch-tone dialling, the integration of IVRs into businesses ramped up in the...

Medallia Announces Acquisition of Speech-To-Text Platform Voci Technologies

The global leader in experience management leader Medallia inc has recently announced the initiation of agreement to acquire Voci Technologies, the AI real-time speech to text platform, with the finalisation date in May 2020. The acquisition will result in joined forces...

Bringing Home the Bacon: Bespoke Mail Order Butchery for the Modern Age

Scotland-based butcher Donald Russell has been a highly successful mail order butchery service for almost half a century, supplying specialist grass-fed beef and lamb as well as top-quality frozen produce to consumers and leading restaurants across the UK. Their reputation...

The Need for a Chief Customer Officer: Cultivating a Customer-Centric Culture

Chief Data Officer, Chief Analytics Officer, Chief Digital Officer – over the last few years, we’ve seen the c-suite expand with many new job titles, and the Chief Customer Officer (CCO) is the latest addition. From food giant MARS, to pharma...