Archives

Building CX Muscle in Brussels: How a new Network is Boosting Customer Centricity in Belgium and Beyond

Customer Experience in the heart of Europe is advancing in leaps and bounds thanks to the passion of a growing network based in Belgium. CX Brussels was founded by Jonathan Daniels and Hannah Centeno, with the ambition of building a strong CX professional...

AI Could be Failing Your Company’s CX Strategy

Though 80 percent of senior decision makers in the UK rate their customer service as ‘excellent’, their customers aren’t feeling quite the same. Our Freeshworks report The Good, The Bot and The Customer Experience found there is a significant disconnect between what customers...

What Yoda can Teach About Hyper Personalised Experiences

If Yoda were to discuss hyper-personalisation in 2020, he might say: “Trust leads to data, data leads to knowledge, knowledge leads to wisdom, wisdom leads to hyper-personalised experiences, hyper-personalised experiences lead to loyalty and finally – loyalty equals survival.” But while...

Civica Partners 2020 UK Complaint Handling Awards

Global digital solutions provider Civica has been revealed as a Gold sponsor for the upcoming 2020 UK Complaint Handling Awards. Civica provides a wide range of solutions for the public sector and regulated private sector markets around the world. In the...

Confirmit Acquired by Verdane Ahead of Dapresy Merger

Global CX and market research solutions provider Confirmit is set to merge with data visualisation reporting firm Dapresy following Confirmit’s acquisition by North European specialist growth equity investor Verdane. The major investor in Dapresy, Verdane will merge the two companies to create a combination of solutions that “will be...

TTEC Announces Pega Partnership for Contact Centre ‘Transformation’

Digital CX technology and services company TTEC has announced a strategic partnership with software firm Pegasystems, Inc, to offer clients “industry-leading digital transformation solutions” to optimise Customer Experience within their contact centres.  With the partnership, Pega’s intelligent automation and customer engagement suite, combined...

Gulf Customer Experience Awards 2020: Dreams Come True in Dubai

The very best in CX innovation across the Middle East has been celebrated at the annual Gulf Customer Experience Awards.HSBC, Ejadah Asset Management Group, and the Ras Al Khaimah Economic Zone (RAKEZ) were among the big winners on a day...

UK Employee Experience Awards 2020: Meet the Finalists

Britain’s most employee-centric firms are preparing to present in London this May, following the announcement of finalists for the 2020 UK Employee Experience Awards. Aspen Healthcare, Sky Betting & Gaming, University of Lincoln, and Harrods are just some of the names...

Global Experts Join Unlock Your #CX Potential Conference

The upcoming Unlock Your #CX Potential conference is set to bring global Customer Experience leaders including Christopher Brooks and Clare Muscutt to Birmingham for the unique one-day event. Taking place on March 25, the conference is hosted by the the Midlands Retail Forum, under...

Perfect Your Business Strategy With Tony Lynch Whitepaper

A new whitepaper from business guru Tony Lynch aims to help chart your firm’s way forward with steps on creating the ultimate business strategy. The Managing Director of Keep Thinking Big, Tony has unparalleled experience in guiding business leaders as they...