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Navigating change: UK cracks down on hidden fees, reshapes NHS, and rethinks high performance

UK bans hidden fees and fake reviews to protect shoppersNew consumer laws taking effect today ban hidden “dripped” fees and fake reviews, aiming to save UK consumers an estimated £2.2bn annually. Under the Digital Markets, Competition and Consumer Act 2024,...

Alorica strengthens its AI innovation with latest Sanas investment

Customer service BPO company Alorica has announced participation in Sanas’ latest $65 million Series B funding round. This move highlights Alorica’s dedication to artificial intelligence innovation and solidifies its position as a key player in customer engagement.Alorica’s relationship with Sanas...

Hi Auto snags $15M to elevate fast food ordering experience

Voice AI tech startup Hi Auto has secured $15 million in Series A funding to enhance its AI-driven voice technology for quick-service restaurants (QSRs), bringing its total capital raised to $23 million. Alongside this funding, Hi Auto has also secured...

Freshworks unveils revamped partner program for resellers and service delivery partners

Freshworks has announced the launch of an updated global partner program aimed at resellers and service delivery partners. The new program is designed to be easy to adopt and scale, offering partners the tools and support needed to drive customer...

Papa John’s taps Google AI to read your mind (and your stomach)

Papa John’s is teaming up with Google Cloud to take its customer experience to the next level. The pizza chain will use artificial intelligence to anticipate cravings, smooth out support, and get pizzas to doorsteps faster.The expanded multi-year partnership, announced...

Survey reveals Americans’ biggest tax season fears

A new survey reveals how Americans really feel about tax season and the unusual tactics some use in pursuit of a larger refund.The research, commissioned by tax software provider TaxAct, polled 1,000 adults across the U.S. and uncovered a mix...

Over 80% of companies say loyalty is more important than ever

A recent survey by Apadmi revealed that 67% of businesses anticipate increasing their investment in digital loyalty initiatives over the next 12 months. The report shows that loyalty is more critical than ever, with 81% of respondents noting that loyalty...

Formula E adds AI Stats Centre to boost fan interest

The world of motorsports has a massive global fan base, led by Formula One, NASCAR and MotoGP. That explains why many newcomer racing series continue to enter the market, trying to capture fans with digital experiences. One of the more...

Stock market turbulence in the CX world

Unless you’re living on a penguin-only island, the issue of tariffs and the current stock market upheaval is likely top of all your CX news feeds. For companies (and traders) watching their values plummet, the immediate impact is double-edged. It...

UK business leaders brace for impact of Trump’s tariffs

A recent survey of 562 members of the Institute of Directors (IoD) revealed that more than a third (37%) of UK business leaders expect to feel the effects of President Trump’s trade tariffs. Among those anticipating an impact, most (70%)...