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The True Cost of Putting Your People Second

“We are in unprecedented times!” That is the declaration that I have heard over and over for several months now, and it is usually the start of an announcement about cutbacks, site closures, and redundancies. In many aspects, we are in unprecedented...

Winner Focus: Sapio Research

Sapio Research, a London-based leading professional business and consumer market research company delivering valuable evidence to clients to support them in understanding their audience, shone bright at the 2020 UK Business Awards, securing Gold in the Professional Services category. This July, the...

Sage’s CEO Earns the Highest Leadership Score in the UK During COVID-19 Crisis According to Glassdoor

Sage, the market leader in cloud business management solutions, announced today that Steve Hare, CEO, has been recognised by Glassdoor for having the highest rated leadership score in the UK (95 percent), during the COVID-19 crisis. The data published by Glassdoor...

The Importance of Empathy For Businesses and Leaders

In recent years, ‘empathy’ has become an increasingly relevant mantra for companies and business leaders. The emergence of COVID-19 earlier this year has served as an accelerant to the realisation of how important empathy is in both business and society,...

AIB Expands CX Programme with Medallia

Medallia, Inc., the global leader in experience management, announced that AIB, one of the largest commercial banks in Ireland, is expanding its customer experience programme with Medallia. AIB is boosting its customer experience measurement programme by leveraging Medallia’s digital measurement solution...

Three Key Considerations as Retailers Enter the 2020 Festive Period

The festive season is traditionally one of the most profitable times of the year, especially in retail. Between 2011 to 2019, Christmas spending in cash terms continued to rise each year. Meanwhile, last-minute shopping and the rise of in-store and...

Consumers Will Turn to Local Retailers This Holiday Season, Report Finds

Over half of global holiday shoppers plan to shop local during the 2020 holiday period, according to new research from Rakuten Advertising, the global leader in performance marketing, media and consumer insights. The research, conducted among 8,673 adults worldwide, found that...

DeviceBits Announces Rebranding With ResultsCX

DeviceBits, a leading artificial intelligence (AI) software provider, and ResultsCX (formerly The Results Companies), a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced the two companies will be uniting to enhance customer assisting software solutions under one...

Putting the Customer Back In the Driving Seat: Why Customer Experience Has Never Been More Important For Survival

With the UK officially entering a recession for the first time in 11 years, it’s fair to say that many organisations are facing an uncertain future. Sales and revenues have been rocked in recent months and, with the economy still struggling to...

Being Remembered For the Right Reasons in Times Of Crisis

The swift and dramatic impact of COVID-19 has created tough challenges for brands but keeping consumer relations on ice isn’t a viable solution. As carefully laid strategies and plans continue to be derailed, brands must remember that the way they respond...