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Why Financial Education Should Top Your HR Agenda for 2020

This article was co-authored with John Petter, CEO of HR software provider Zellis.   It isn’t a new discovery that money worries have a direct impact on your employees; financial concerns are a serious cause of mental health issues, which themselves result in...

Genesys Rebrands Flagship Cloud SaaS

Omnichannel CX and contact centre solutions provider Genesys is rebranding its flagship software as a service (SaaS) offering. The company is changing the name of PureCloud – the world’s leading public cloud contact centre platform – to Genesys Cloud. The move is to reflect the evolution of...

Top 10 CX Stars Profiled: Naeem Arif & Andrew McGuigan

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 4 in each category. Andrew McGuigan of Microsoft is today’s featured Professional, and our Influencer is Naeem Arif, founder of NA Consulting. We...

How Independent Brands can Maximise their CX in 2020

With January comes the opportunity to refocus and set goals for the year ahead – even more so when this coincides with the start of a new decade. For independent retail brands, delivering a better experience to customers will be...

Top 10 CX Stars Profiled: Clare Muscutt & Alison Lawrie

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 5 in each category. Alison Lawrie of AkzoNobel, is today’s featured Professional, and our Influencer is Clare Muscutt, founder of...

Customer-Centric or ‘Channel-Centric’: Knowing the Difference

With the ongoing advances in digital media, I often see organisations claiming to be “customer-centric”, when in reality they are being channel-centric. In the search for giving the best-in-class Customer Experience, do you understand the difference? With a new decade upon...

Top 10 CX Stars Profiled: Dr Nicola Millard & Christina Liciaga

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 6 in each category. Christina Liciaga of HSBC, is today’s featured Professional, and our Influencer is Nicola Millard. We welcome feedback...

Top 10 CX Stars Profiled: Nick Meinertzhagen & Iain O’Connor

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 7 in each category. Iain O’Connor of Aegon UK, is today’s featured Professional, and our Influencer is Nick Meinertzhagen. We welcome feedback...

Third of Firms Targeted in Cyber Attacks ‘Took no Action’ in 2019

Almost a third of British firms hit by cyber-security attacks last year chose to ignore them, new research has revealed. Thirty-two percent of UK companies said they took “no action” after an online security breach in 2019. despite this type of...

Top 10 CX Stars Profiled: Michelle Ansell & Sharif-Paul Anton

Customer Experience Magazine is profiling the top 10 Professionals and Influencers from our Top 50 CX Stars list. Here we look at Number 8 in each category. Sharif-Paul Anton, of Samsung Electronics is today’s featured Professional, and our Influencer is Michelle Ansell of...