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Awards International announces launch of Asia customer experience awards 2022

We’re delighted to announce that the first-ever Asia CXA® will take place on September 8 (the finals), followed by the Awards Ceremony on September 15. This premium programme is now live and officially accepting entries. Learn all about it here....

Seven movies that predicted AI and new technologies

Movies are awesome, not many people can deny that. There is so much that goes into creating 24 frames per second of magic. But every movie starts with an idea. Then more is added to that idea to fill out...

The decisions algorithms should never make instead of humans

According to research by the UK non-profit organization ‘Big Brother Watch’, 98% of surveillance cameras matches misidentify innocent people. This research further suggests that black people and women risk being misidentified the most. Let’s be clear, we’re talking about artificial intelligence (AI)...

How to create a sustainable website

With an increased focus on the climate and our planet’s future, sustainability is a concern across all areas of our lives.  And that applies to websites now too. Chris Baker, Director of a leading London web design agency, explains, “We recently...

What’s the real impact of blockchain on CX?

What is the impact of blockchain on CX? How can blockchains and CX work together to make a better experience for the customers? This article will explain what cryptocurrency, blockchains, NFTs are, and how they can impact the CX industry....

The role of advertising and keeping kids safe on YouTube

The draft of the Government’s Online Safety Bill already receiving criticism for not being robust enough to keep children safe from illegal or harmful content. Coupled with the huge increase in internet and social media use among children, it is...

How to look after your vulnerable customers fairly?

Last year the Financial Conduct Authority (FCA) put vulnerable customers at the forefront of their planning, offering advice and guidance on how financial services companies can communicate with vulnerable people. The FCA defines a vulnerable customer as “someone, who due...

The future of the restaurant industry: embracing technology

Restaurants provide us with more than just food. They are the setting of our most important moments – first dates, family reunions, anniversaries and more – allowing us to break bread and share a glass of something good with the...

How retailers can take on the pandemic through mobile apps in 2022

Despite the unpredictability of 2021, forecasts predicted that UK consumers would spend £10bn more on online purchases than the year before. Moreover, a recent survey by Attest, which explores the behaviours of 1,000 working-age UK consumers, suggests buyers will continue...

What will corporate happiness look like in a hybrid work environment?

My friend Christina, who works in IT, called me last month thrilled about her new role: “I’m a Chief Happiness Officer”, she said. “Is that even a role, “I thought, but I promptly replied, “Congratulations, well done!”. I was confused....