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CX Perception and Reality Highlighted in Study

A new report analyses the gaps between brands’ perceptions of the Customer Experiences they deliver and the reality. Zendesk Inc has revealed insights from more than 9,000 small and midsize companies, and while results indicate differences in their ability to meet the growing...

Women Feel Fairly Treated at Work, Though Concerns Remain for Many

Despite recent headlines on sexism in the workplace, over half of women in a new survey say they feel empowered, well-managed, and fairly treated in their roles. The Women in the Workplace 2019 study by The Knowledge Academy found that 52 percent of 1,424 women from...

Rise of the Eco-Conscious Customer and the Impact on Retail

A majority of young British customers say they would reconsider their spending behaviours if retailers were better at communicating the environmental impact of their purchases. In new research from inRiver, 1,500 UK consumers between the ages of 16-44 were quizzed on sustainable shopping and...

CX Matters Most in the age of Digital Darwinism

The scalability of online shopping is any retailer’s dream. Any marketer will tell you that a happy and satisfied customer is your best weapon when it comes to success, but the waters are muddy in the online world and the...

Third of NI Employees Find Work ‘Unrewarding’

Over a third of people living in Northern Ireland are stuck in a ‘boring or unrewarding’ job, according to a new study. A poll of 2,000 employed adults found 29 percent say their job is ‘utterly dull’, while a quarter of...

DEWA Boosts CX With Smart Response Service

Dubai Electricity and Water Authority (DEWA), has launched its new Smart Response Service for electricity and water technical notifications, in a boost to Customer Experience. The Smart Response Service features early self-diagnosis of technical interruption within homes, reducing the necessary...

Remote Working: Boosting Productivity in your Home Office

Today’s digitalization trend has turned remote working from a dream into reality. Remote work has been favored by employers not just due to rising real estate costs, but also due to increase in employee productivity where they accomplish more in...

Star Power: Rise of the Review Culture

Are online ratings and reviews important to your business? They should be, as the influence of online product reviews on consumers continues to grow. Recently, Brightpearl conducted a survey of consumers, which reveals just how much we now rely on...

Freshworks Teams With DWP to Help Jobseekers Find Work

Global innovator in customer engagement software Freshworks Inc has been chosen by the UK Government to run its Find a job service. The company has been chosen by the Department of Work and Pensions (DWP) and will provide the support and...

Five Recruitment Tips for Small Businesses

As a small business owner, attracting and recruiting top talent can be one of the biggest challenges that you face. However, it can also be one of the most important. Ensuring you have the right people on board that believe...