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Employee Experience ROI: Calculating EX Business Impact

Talk to any finance leader right now and you’ll hear the same concern: people costs are climbing, while productivity gains are harder to see. The missing piece for many organisations is employee experience ROI, the ability to show, in numbers,...

AWS and SAP Team Up to Bring Sovereign Cloud Capabilities to Europe

Amazon Web Services (AWS) and SAP have expanded their collaboration to deliver SAP Sovereign Cloud capabilities on the new AWS European Sovereign Cloud. Backed by a planned €7.8 billion investment, this initiative aims to give European organisations, particularly in the...

Employee feedback systems: Building Your Employee Listening Strategy

Most people are familiar with traditional employee feedback systems. Once a year, an email lands with a link to the “big” employee survey. It takes half an hour, maybe more. You click through the questions, give some careful answers, and...

Anticipate, Adapt, Deliver: The New Rules of AI in Customer Experience

Picture this: you reach out to customer service, only to be greeted with, “We’ve already sorted that for you.” It’s an effortless experience that feels almost too good to be true—but it’s exactly where customer service is heading, thanks to...

Employee Experience Metrics: What to Track for Better EX Measurement (and Why)

People don’t quit because of one bad day. They quit because the little frictions pile up, from slow tools, flat meetings, missing praise, and policies that make great work harder than it should be. You can feel the pain before...

Adobe Partners With Medallia To Integrate AI Agents with Sentiment Data

If our recent news isn’t heavy on new AI announcements, it is typically about a tie-up, as software vendors seek to add fresh smarts and better insights for users from AI knowledge providers. Adobe’s Experience Manager Platform was recently...

Freshworks’ AI Handbook Shows the Impact of AI Service on the Employee Experience

Freshworks’ new ebook, “The CIO’s handbook for maximizing ROI and business impact of AI” is a free download helping leadership understand the value of the AI when it comes to IT service and improving the employee experience. Offering to...

Workers Now Value Control Over When They Work More Than Where

The long-running debate about where employees should work may finally be giving way to a new conversation: when work gets done. According to Owl Labs’ newly released 2025 State of Hybrid Work Report, schedule flexibility has become the defining workplace...

Employee Net Promoter Score (eNPS): Definition and Best Practices

Retaining talent has never been tougher. Right now, 74% of employers say they’re struggling to hire, and nearly two-thirds of SMEs admitted they were finding it hard to keep staff. Skill shortages are just part of the problem. The real...

UserTesting Rolls Out AI-Powered Verification to Bolster Trust in Customer Insights

UserTesting has introduced a new AI-driven fraud prevention capability, UserTesting Verified, aimed at helping enterprises ensure their customer research is based on genuine human feedback. The system blends machine learning with geolocation technology to improve data reliability, reduce fraudulent participation,...