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Airline Industry Paid Ad Impressions Plummet amid the COVID19 Pandemic

Airline industry paid ad impressions face a dramatic fall by almost 100 percent due to the current situation caused by the COVID19. A recent data acquired by Learnbonds shows that airline industry paid ad impressions dropped by 99 percent in the...

RAKEZ Provides Over 10,000 Medical Check-ups for Their Workforce

Ras Al Khaimah Economic Zone (RAKEZ) has recently conducted 10,000 medical check-ups for employees working at their industrial sites. The ongoing initiative is being carried out in support with the Ministry of Health and Prevention (MOHAP) which ensured the team...

Frontline Anxiety: Why Helping your Customer-Facing Employees During Covid-19 is Vital

Helping staff manage their fear and anxiety will be essential as we move through the Covid-19 pandemic and for those employees in vital customer facing or frontline roles this is going to be especially important. Most organisations have recognised their legal...

The Road to New Normal: CX In The Age of Coronavirus

“Never make predictions, especially about the future.” Casey Stengel Given the quote, I won’t say how CX will pan out over the next year to 18 months. Instead, I’ll consider companies whose response to the coronavirus crisis has shown grace and...

Let’s have Both Culture and (CX) Strategy for Breakfast!

A lovely perk of being a Customer Experience Professional is that every client is completely unique. A key reason for this is often culture. I recently delivered a CX project for an IoT house – MKL Innovation.  They’re a very successful...

Capita Consulting Partners with OutSystems to Speed Up Digital Transformation

Capita Consulting announces adoption of the OutSystems low-code platform to improve the solutions offered to their government, financial services, healthcare and utilities clients. Low-code software development approach replaces thousands of lines of complex code and allows faster delivery of application, as...

Virgin Mobile UAE Customer Care Team is Going Remote

Virgin Mobile UAE, the double gold winner at the 2019 Gulf Customer Experience Awards, announces a work-from-home scheme for its entire customer care staff. The company now makes it possible for their customer staff to offer 24/7 support from their...

GCXA 20 Two-gold Winner: Ejadah Asset Management Group

At this year’s Gulf Customer Experience Awards we celebrated best initiatives in the world of CX, honouring teams’ greatest achievements and encouraging businesses to strive for excellence.We had an opportunity to sit down with Ejadah Asset Management, a company winning...

Take a Leap Into the Known: How Brands Can Leverage Data to Provide a Personalised CX

For brands, a huge benefit of a customer’s digital footprint is it provides them with a better understanding of the customer as an individual. The plethora of online user data that brands collate – combined with offline data – is...

Almost Half of UK Customers Stop a Purchase If Not Offered Their Favourite Payment Method

A recent report on online retailers by PPRO and Arlington Research unveils over half of UK customers (58 percent) would stop their purchase if the checkout process is too complicated. The least tolerant group is comprised of Millennials (people born 1980-1993),...