Archives

South East Europe Customer Experience Awards 2020: Meet the Winners

The winners of the inaugural South East Europe Customer Experience Awards have celebrated their victory following the finals ceremony via Zoom videoconferencing platform. The first year of South East Europe Customer Experience Awards gathered contenders from across the region for the...

Inventory Management: A Cornerstone of Customer Experience

More than ever retailers must be high alert during for unexpected trading shifts. During these uncertain times, inventory is crucial not just to manage spikes in demand but also to provide a positive customer experience – here, stock visibility, analytics...

Is Your Email Costing you Customers?

As a customer, getting service in the digital age can be very trying.  Hoping that your email messages don’t end up in spam filters or disregarded, getting lost in automated telephone trees, having conversations with chat-bots, among others, leaves most...

Free Guide: Set up Your Remote Team for Success

Many organisations were forced to shift their contact centre staff to remote positions during these times, but have they done it the right way? Here’s a guide on making the most out of your remote contact centre team. In emergency situations...

Why Digital Feedback is Essential for Maintaining Consumer Trust

According to Kantar, the world’s leading data, insights and consulting firm, ensuring that the customer is put first by focussing on customer experience (CX) is one of many crucial factors that can determine what makes or breaks a brand. Perhaps...

PayPal Quarterly Payments Jump 85% to Hit 3.2 billion in March 2020

According to data collected by Learnbonds, the number of quarterly Paypal payments jumped 85 percent in the last three years, hitting 3.2 billion in the first quarter of 2020. PayPal has been providing digital commerce and peer-to-peer money transfers in more...

Five Steps to Immersive CX Success

Customers have increasingly high expectations regarding customer experience (CX) because the corporate giants whose products and services they use daily set the bar incredibly high. Whether a business is consumer-facing or B2B, customers expect seamless convenience and personalised attention that immerses...

Millions in Milliseconds: The Faster the Site, the Bigger the Brands’ Revenue, New Report Reveals

A 0.1 seconds improvement in site speed can lead to 10 percent growth in retail sales, according to new research. The findings of the latest research report ‘Milliseconds make Millions’ reveal the dramatic impact of mobile site speeds on consumers’ willingness...

How Remote Work Impacts the Brand’s Consumer Sentiment

Recent events forced many companies to convert to a work from home routine. Some companies were quick to adapt to this abrupt change, while others still suffer from the impact in their day to day. It seemed that after the initial...

Free Webinar: Building Trust and Permission with Remote Teams

An upcoming webinar will discuss the importance of trust in organisations and different ways of adapting to the current climate with reinvented leadership styles. Hosted by Awards International in partnership with BlueSky and Capita, the free webinar will take place on...