Archives

Renewable future in focus ahead of Abu Dhabi climate summit

Renewable power will be the engine of global energy transformation, according to a new report ahead of a climate summit taking place in Abu Dhabi this year.The latest report from the International Renewable Energy Agency (IRENA) shows that renewables are...

Happy Days: Winners Reflect on 2019 UK Employee Experience Awards

This article is written by Joe Wedgwood, Chief Storyteller at The Happiness Index, one of the winners at the 2019 UK Employee Experience Awards…   This May we had the pleasure of attending the UK Employee Experience Awards at the Park Plaza...

Another Huge Year for the Holly Private Hospital

The team behind the Holly Private Hospital has been praised for its success at the 2019 UK Employee Experience Awards. An incredible three Gold category awards were taken home by Holly staff at the ceremony in London’s Park Plaza Riverbank venue this...

Accelerated Learning Scheme for Medical Writers Earns Ashfield Gold at UKEXAs

The recent 2019 UK Employee Experience Awards in London saw one of the country’s most innovative training schemes for medical writers celebrated in a Gold category victory. Ashfield Healthcare Communications took home the top award in the Employee Engagement – Learning...

Octopus Energy Partners on EV Charging Network Project

The firm named Best Company to Work For at the 2019 UK Employee Experience Awards, Octopus Energy, has announced a new partnership to bring ultra-fast charging technology to British consumers. Octopus Energy is teaming up with EV charging firm IONITY to supply...

CXM Book Club: Customer Experience Innovation

For many businesses, successful Customer Experience strategies emerge as a result of looking at what does and doesn’t work for their peers. Call it copying; call it a tribute – whatever you call it we can agree that one thing this...

Margaret Joins Award-Winning Business Stream Dream Team

Multi-award-winning water supplier Business Stream has appointed a new Director of Business Transformation to help the company deliver its ambitious growth strategy. The Edinburgh-based firm has enjoyed recent awards success, including at the 2019 UK Complaint Handling Awards, where it won Gold...

Four Vital Questions on Your Local Digital Strategy

You’ve invested in market research into your customer base and you’ve developed a catchy strapline to lure them in-store with a brand promise. You’ve commissioned some beautiful photography for the national campaign and secured high-value ad placements to engage your...

The Omnichannel Experience: Using Data to Enhance Customer Loyalty

The impact of poor Customer Experience is not one easily forgotten. The reality for retailers today is that for even the most loyal customers, one bad experience is enough to make them abandon their shopping baskets and never hesitate about...

Warning for Retailers who Neglect Social Media Channels

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive Customer Experience improvements, according to the 2019 Eptica Digital Trust Study. The study found that while retailers successfully answered 59 percent of routine...