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The Digital Future of Brick & Mortar in the Middle East

Retail sales in the Middle East are booming. Customers are getting smarter about their shopping choices and their expectations of the retail experience are accelerating quickly. Non-store retailing, which includes online shopping, direct selling, mobile internet, social media, and home...

Sainsbury’s Trials Till-Free Store in London

The UK’s first till-free grocery store has opened its doors in London, but owner Sainsbury’s has been warned to not to underestimate the “power of human interaction”. In a month that saw the proposed merger between Sainsbury’s and Asda shelved thanks...

Dubai Hosts ‘Digital Experience Now’ Networking Event

Contentsquare is making its event debut in Dubai with Digital Experience Now – aka The DEN – a networking conference exclusively for digital leaders across the Middle East and North Africa.Following Visa’s recent report stating that the number of online...

CX and Sustainability Key Goals for Dubai Airports

Dubai Airports Corporation (DAC) wants to lead the way in making sustainability, affordability, and efficiency key to the growth of the travel industry for decades to come.This was the message from DAC CEO Paul Griffiths, who delivered a keynote speech...

How Owner Association Management is Facing Industry Challenges Head-On

The Community Management industry has experienced redevelopment in Dubai, compared to other markets that contain similar jointly owned property. It is developing into an all-encompassing asset management industry, covering Administrative, Legal, Financial, Technical, and also the management of a multitude...

Attracting Talent to a Future Tech-Driven Workplace

The Delphi Study of Work 2050 can be seen as a sober read for those of us working in workplace culture. As well as predicting an unemployment rate of around 24 percent of the world’s population by 2050 due to...

How Music Services can hit the Right Note in CX

Customer Experience has transformed business practice and elevated consumers’ expectations in recent years. The modern consumer, empowered by new technologies, demands more than value-for-money products: they expect fast digital interactions with companies as well as personalised service and, importantly, an...

Call Recording and the Future of Enhanced Customer Service

Historically, businesses have primarily perceived call recording as a regulatory insurance policy. The typical process was that calls were recorded, archived, and then accessed whenever a complaint was made. Some organisations still see call recording primarily in this way today. Other businesses...

Let’s Get Healthy Trains Co-op Staff to Help Vulnerable Customers and Colleagues

UK Employee Experience Award winner Let’s Get Healthy is behind a new campaign to help the Co-op support customers and colleagues who have suffered a bereavement. Let’s Get Healthy, which won Gold in the Health & Wellbeing category at the 2018 UK Employee...

Customers Choosing Brands They Agree With Ethically

Thirty-five percent of UK customers only engage with brands they agree with ethically, highlighting the need for brands to consider more than just products and price points. A new report published by customer engagement specialist ELLO Media, Understanding Customer Expectations of Brand Loyalty...