Archives

Delivering through the COVID-19 Pandemic

Woah! What is happening? The COVID-19 pandemic has certainly caused massive disruption to our everyday lives. There are countless stories of frontline NHS and other key workers being unable to buy essential food as panic-buying has stripped shelves bare, and the...

When Pandemics Become Innovation Catalysts

We had several plans for the coming week. We had so many things to get done at work. We probably had plans on the personal front too and were upbeat about the next few days. And all of a sudden, the...

Browsing Smart: What are Customers Looking for in the Smart TV Market

According to a report compiled from results gathered by Revuze, 80 per cent of consumers have a positive sentiment towards SMART TV, while 20 per cent give neutral or negative reviews. When customers are looking to buy a new Smart TV,...

Puffed Up With Pride: Fostering Employee Engagement

Have you ever had a good customer experience when served by someone who is completely disengaged with their work or their organisation? Probably not. Now think of the opposite end of the spectrum. When someone is really proud of what they...

We connect people: 10 years of attending our Awards

We have recently started a new campaign at Awards International called “We connect people”. The idea is to collect and share the stories that have been created at our events. We find that these are a great way to meet...

How to Improve CX In The Middle Of The COVID-19 Crisis

All of a sudden, the whole world is focused on the COVID-19 pandemic, and that includes your customers. Should you review and change your customer experience (CX) efforts in response? Yes. Many of the specifics vary by industry, but here...

Open for Entries: International Business Excellence Awards – The Sixth Edition

The sixth annual International Business Excellence Awards is now open for entries, and is set to be the biggest and best to date. Awards International LLC are proud to announce that the sixth edition of the International Business Excellence Awards will...

CX Online Masterclasses: Learn from Home!

In partnership with world-renowned CX specialist Ian Golding, we have an exciting announcement to make.  Ian will be running a series of Online Masterclasses, giving you CX tips of the highest quality, all from the comfort of your own home!  The two-day...

Net Promoter Score – the root of all that’s wrong with customer surveys?

Well actually no!  We must remember that Net Promoter Score or NPS for short is one of the forefathers of today’s short, intelligent and low effort surveys.  Without which, many businesses would still be struggling to embed the importance of...

Five Ways to win Over Guests and Boost Revenue for Mother’s Day

Mother’s Day is quickly approaching, meaning consumers across the UK will be looking for the perfect restaurant to book in preparation for the special occasion.  In 2019, an astronomical £1.6bn was spent on Mother’s Day, and this figure is predicted to...