Archives

SE Europe CX Awards: Meet the Sisters Transforming Children’s Lives Through Brain Boosting Business

This year the inaugural South East Europe Customer Experience Awards take place in Belgrade, Serbia, offering the region a new platform to showcase the very best CX initiatives. Finalists will compete across 12 categories at the event on May 29, presenting before...

Keeping Your Customers in 2020

With Brightpearl’s latest study on the US retail market indicating that just over half of retailers (53 percent) have invested in loyalty program software in the last twelve months, and 59 percent have invested in customer service technology, it’s clear...

The Year Ahead in CX: Seven Experts Predict

2020 is set to see further advancements in Customer Experience. Here, seven industry experts have their say on the trends they believe will make an impact in the coming months… Lucia Juliano, Sector Head CPG at Harris Interactive “Over the decade, consumer...

Report warns CEOs over sustainability inaction

A new report predicts that sustainability will be the most important topic discussed in boardrooms in 2020. Analytics firm GlobalData has released its latest report, Sustainability – Thematic Research, which states that public anger at the lack of action on climate change,...

Six CX Trends to Spot in 2020

From sustainability and demand for fast, free delivery, to data analytics and artificial intelligence, Customer Experience is shaped by many internal and external forces. We are in an age of vast online choice, rapid price comparisons and supply chain optimisation...

Genesys and Microsoft Expand Partnership for ‘Superior’ new Cloud Service

CX and contact centre software firm Genesys has expanded its partnership with Microsoft for a brand new cloud service promising “superior interactions” for customers. Genesys Engage on Microsoft Azure will be available later this year and will enable firms to achieve...

Unlock Your CX Potential at Upcoming Conference

An upcoming event will help businesses and CX professionals “unlock” their Customer Experience potential with guidance from expert speakers and relevant case studies. Hosted by the Midlands Retail Forum, the Unlock Your #CX Potential gathering will bring together a host of...

Putting People First: An Interview With Robert Pender

Originally from the UK but based in Montenegro, Robert Pender is helping to shape a new dawn for Employee and Customer Experience in South East Europe, as a customer and employee-centric culture takes off in the region. A CCXP with over...

Goumbook Joins 2020 Gulf Sustainability & CSR Awards

Leading UAE social enterprise Goumbook has been revealed as a new partner for the 2020 Gulf Sustainability and CSR Awards. The organisation unites environmental experts, businesses, and consumers in order to create a new global community focused on sustainability and environmental...

What Next for Retail After Worst Year for Quarter of a Century? Four Experts Discuss

The first annual sales drop since 1995 is a blow to British retail, but it’s only the latest in a series of setbacks. In the past 10 years, high street institutions such as BHS, and Barratts and Maplin have toppled...