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December 04, 2020

CXTrendTalks: Amanda Riches, Senior Director Professional Services EMEA, Medallia

Amanda Riches, Senior Director Professional Services EMEA at Medallia discusses driving rich understanding and rapid innovation in context of today’s experience landscape. See the whole presentation and Q&A session below: ...

By Sandra Radlovacki

December 04, 2020

CXTrendTalks: Andreas Constantinides, Head of Messaging & Marketing, MoreThan160

Andreas Constantinides, Head of Messaging & Marketing at MoreThan160 talks about unique CX tools for exceptional CX, six categories of positive experiences and finally, explores three new “wow experience” contributors. See the whole presentation and Q&A session below: </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/innovation-flexibility-and-teamwork-3-cx-essentials-to-thrive-in-2021/"> <img width="1086" height="691" src="https://cxm.world/wp-content/uploads/2020/12/photo-1589828994379-7a8869c4f519.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/photo-1589828994379-7a8869c4f519.jpg 1086w, https://cxm.world/wp-content/uploads/2020/12/photo-1589828994379-7a8869c4f519-640x407.jpg 640w, https://cxm.world/wp-content/uploads/2020/12/photo-1589828994379-7a8869c4f519-1024x652.jpg 1024w, https://cxm.world/wp-content/uploads/2020/12/photo-1589828994379-7a8869c4f519-600x382.jpg 600w" sizes="auto, (max-width: 1086px) 100vw, 1086px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Wayne Kay </strong> </a> <p class='cxm-post-date'> December 04, 2020 </p> </div> <a href="https://cxm.world/customer-experience/innovation-flexibility-and-teamwork-3-cx-essentials-to-thrive-in-2021/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> Innovation, Flexibility and Teamwork: 3 CX Essentials to Thrive in 2021 </p> <p class='cxm-post-excerpt'> As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be affected by unprecedented challenges and uncertainty, making it critical that businesses not only win back customers but generate... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/cxm-news/salesforce-acquires-slack-for-27-7-billion/"> <img width="1024" height="683" src="https://cxm.world/wp-content/uploads/2020/12/GettyImages-1211180761-1.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/GettyImages-1211180761-1.jpg 1024w, https://cxm.world/wp-content/uploads/2020/12/GettyImages-1211180761-1-640x427.jpg 640w, https://cxm.world/wp-content/uploads/2020/12/GettyImages-1211180761-1-600x400.jpg 600w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> CXM Editorial </strong> </a> <p class='cxm-post-date'> December 03, 2020 </p> </div> <a href="https://cxm.world/cxm-news/salesforce-acquires-slack-for-27-7-billion/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> Salesforce Acquires Slack for $27.7 Billion </p> <p class='cxm-post-excerpt'> Cloud computing giant Salesforce is acquiring workplace chat app Slack, the two companies announced on Tuesday. Salesforce is paying $27.7 billion for Slack, according to the press release. “Under the terms of the agreement, Slack shareholders will receive $26.79 in cash and... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/the-value-of-b2b-customer-experience/"> <img width="1350" height="900" src="https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-1350x900.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-1350x900.jpg 1350w, https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-640x427.jpg 640w, https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-1280x853.jpg 1280w, https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-1024x683.jpg 1024w, https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-1536x1024.jpg 1536w, https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-2048x1365.jpg 2048w, https://cxm.world/wp-content/uploads/2020/12/pexels-fauxels-3183152-600x400.jpg 600w" sizes="auto, (max-width: 1350px) 100vw, 1350px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Erik Wiegert </strong> </a> <p class='cxm-post-date'> December 03, 2020 </p> </div> <a href="https://cxm.world/customer-experience/the-value-of-b2b-customer-experience/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> The Value of B2B Customer Experience </p> <p class='cxm-post-excerpt'> You want to increase your customers’ happiness? Great! But how to measure this phenomenon which seems quite difficult to grasp? How to prove the added value in your company’s revenues to make the financial benefits visible? A guide to square... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/cxm-news/cxtrendtalks-greg-melia-ceo-cxpa/"> <img width="1276" height="675" src="https://cxm.world/wp-content/uploads/2020/12/greg-melia.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/greg-melia.png 1276w, https://cxm.world/wp-content/uploads/2020/12/greg-melia-640x339.png 640w, https://cxm.world/wp-content/uploads/2020/12/greg-melia-1024x542.png 1024w, https://cxm.world/wp-content/uploads/2020/12/greg-melia-600x317.png 600w" sizes="auto, (max-width: 1276px) 100vw, 1276px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/cxm-news/cxtrendtalks-greg-melia-ceo-cxpa/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Greg Melia, CEO, CXPA </p> <p class='cxm-post-excerpt'> Greg Melia, CEO of Customer Experience Professionals Association (CXPA) discusses the rise and the faults and of CX job positions and the trends over the past several years that influenced these. See below the whole presentation and Q&A session below: <iframe width=\"640\"... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/cxtrendtalks-martin-hanley-cx-activation-manager-and-chloe-woolger-commercial-director-cx-kantar-uk/"> <img width="1279" height="669" src="https://cxm.world/wp-content/uploads/2020/12/kantar.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/kantar.png 1279w, https://cxm.world/wp-content/uploads/2020/12/kantar-640x335.png 640w, https://cxm.world/wp-content/uploads/2020/12/kantar-1024x536.png 1024w, https://cxm.world/wp-content/uploads/2020/12/kantar-600x314.png 600w" sizes="auto, (max-width: 1279px) 100vw, 1279px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/customer-experience/cxtrendtalks-martin-hanley-cx-activation-manager-and-chloe-woolger-commercial-director-cx-kantar-uk/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK </p> <p class='cxm-post-excerpt'> Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK explore the future of CX and what needs to be done to ensure the customer is placed at the heart of the organisation. See the whole presentation and... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/"> <img width="1276" height="675" src="https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe.png 1276w, https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe-640x339.png 640w, https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe-1024x542.png 1024w, https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe-600x317.png 600w" sizes="auto, (max-width: 1276px) 100vw, 1276px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director, Ipsos MORI </p> <p class='cxm-post-excerpt'> Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director at Ipsos MORI dive deep into results of CX Voices 2020, an inaugural market study of both client and agency side CX Professionals. See the whole presentation and Q&A... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/cxtrendtalks-maxie-schmidt-principal-analyst-cx-forrester/"> <img width="1274" height="673" src="https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt.png 1274w, https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt-640x338.png 640w, https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt-1024x541.png 1024w, https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt-600x317.png 600w" sizes="auto, (max-width: 1274px) 100vw, 1274px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/customer-experience/cxtrendtalks-maxie-schmidt-principal-analyst-cx-forrester/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Maxie Schmidt, Principal Analyst CX, Forrester </p> <p class='cxm-post-excerpt'> As part of CXTrendTalks at the 2020 UK Customer Experience Awards, Maxie Schmidt, Principal Analyst CX at Forrester shared The Top 5 CX Predictions for 2021. Trust, safety and inclusion are some of the key elements customers will be looking... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/a-story-of-hope/"> <img width="1348" height="900" src="https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-1348x900.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-1348x900.jpg 1348w, https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-640x427.jpg 640w, https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-1280x854.jpg 1280w, https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-1024x684.jpg 1024w, https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-1536x1025.jpg 1536w, https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-2048x1367.jpg 2048w, https://cxm.world/wp-content/uploads/2020/12/lina-trochez-ktPKyUs3Qjs-unsplash-600x401.jpg 600w" sizes="auto, (max-width: 1348px) 100vw, 1348px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sharon Boyd </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/customer-experience/a-story-of-hope/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> A Story of Hope </p> <p class='cxm-post-excerpt'> Let’s not beat around the bush (an interesting saying!), 2020 has been a tough year and it’s not over yet. But I wanted to share my story, it may just provide some hope to those facing redundancy and/or are thinking about... </p> </a> </div> <div class="cxm-pagination cxm-container"> <a class="prev page-numbers" href="https://cxm.world/blog/page/294/"><</a> <a aria-label="Page 1" class="page-numbers" href="https://cxm.world/blog/">1</a> <span class="page-numbers dots">…</span> <a aria-label="Page 293" class="page-numbers" href="https://cxm.world/blog/page/293/">293</a> <a aria-label="Page 294" class="page-numbers" href="https://cxm.world/blog/page/294/">294</a> <span aria-label="Page 295" aria-current="page" class="page-numbers current">295</span> <a aria-label="Page 296" class="page-numbers" href="https://cxm.world/blog/page/296/">296</a> <a aria-label="Page 297" class="page-numbers" href="https://cxm.world/blog/page/297/">297</a> <span class="page-numbers dots">…</span> <a aria-label="Page 605" class="page-numbers" href="https://cxm.world/blog/page/605/">605</a> <a class="next page-numbers" href="https://cxm.world/blog/page/296/">></a> </div> </div> <aside id="secondary" class="widget-area"> <div class="sticky-sidebar-content"> <section id="custom_html-20" class="widget_text sidebar widget_custom_html"><div class="textwidget custom-html-widget"><a href="https://learning.callminer.com/uk/col/lcuk/whitepaper-uk-ccma-impact-of-tech-on-uk?pflpid=50085&pfsid=hZkwmsaPr0&utm_medium=referral&utm_source=cxm&utm_campaign=ccma_impact-of-tech-on-uk" target="_blank" style="display:block; text-align:center;"><img alt="" src="https://cxm.world/wp-content/uploads/2025/04/ImpactofTechandEconomyUK.png" width="300px" height="600px"/></a></div></section><section id="custom_html-17" class="widget_text sidebar widget_custom_html"><div class="textwidget custom-html-widget"><a href="https://pplwa.re/4jK9r2P" target="_blank" style="display:block; text-align:center;"><img alt="" src="https://cxm.world/wp-content/uploads/2025/05/peopleware-long.png" width="300px" height="600px"/></a></div></section> </div> </aside> </div> </main> <footer id="site-footer" class="site-footer"> <div class="main-footer row cxm-container"> <div class="col footer-col-1"> <section id="media_image-4" class="footer-col widget_media_image"><a href="/"><img width="640" height="1" src="https://cxm.world/wp-content/uploads/2020/10/CXM-logo-dark.svg" class="image wp-image-33899 attachment-medium size-medium" alt="" style="max-width: 100%; height: auto;" decoding="async" loading="lazy" /></a></section><section id="text-33" class="footer-col widget_text"> <div class="textwidget"><p>Inform. 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