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What’s Driving Young Customers to Fintechs?

Is the future of banking still in brick and mortar, or is it being rewritten by Gen Z’s thumbs?A new report from Corporate Insight, a financial services research firm, reveals generational divides in what customers want from their banks, and...

AI Interviews, Human Insights: Discuss Launches “Discuss Now” for Market Research

In a world where global tariffs, shifting regulations, and rapidly evolving consumer preferences are forcing brands to rethink everything from packaging to messaging, speed and precision in decision-making are no longer optional—they’re essential. To meet this challenge, Discuss has launched...

Top U.S. Insurer Signs $13M Deal with Verint to Automate CX Workflows for 12,000 Agents

A major U.S. insurance company has signed a $13 million multi-year contract with Verint to deploy AI bots across its customer experience operations, aiming to boost workforce capacity by automating manual workflows for more than 12,000 agents.The deal, finalised in...

Price Cap Plan Could Trigger £100 Million Ticket Fraud Surge

A recent UK government proposal to cap the resale price of tickets is drawing sharp criticism from fraud experts and fintech leaders. Far from protecting fans, the policy could push them into unregulated markets, triggering a wave of scams worth...

Grammarly’s $1B bet, AI surveillance risks, and travel retail’s digital lift

Grammarly secures $1B in revenue-linked deal to fuel growthGrammarly has secured a $1 billion nondilutive investment from General Catalyst’s Customer Value Fund to bolster sales and marketing while preserving its $13B valuation. Unlike traditional equity funding, this deal ties repayments...

AI isn’t enough: trust and human insight still win in CX

The customer experience landscape is rapidly evolving, and new research from Five9’s 2025 Business Leaders Customer Experience Report reveals just how much. Based on insights from the U.S., U.K., and Canada, the report shows that while artificial intelligence is already...

Only 15% want fully digital insurance experience. So why are insurers still pushing it?

While much of the insurance industry continues to race toward full automation, a new survey from Insurity reveals that only 15% of consumers actually want a digital-only insurance experience.The 2025 Digital Experience Index reveals a more nuanced picture of what...

Hold the hold music: AI agent ‘Alli’ takes over at Allina Health

SoundHound AI and Allina Health are putting hold music on notice. The two companies have launched “Alli,” a voice-enabled AI agent designed to overhaul patient engagement at Allina’s Customer Experience Centre, and early results show it’s already changing the game.Powered...

TELUS Digital acquires Salesforce consultancy Gerent

TELUS Digital Experience (TELUS Digital) has announced its acquisition of Gerent, a U.S.-based Salesforce consultancy. Gerent, a Salesforce Summit Partner, brings with it deep industry expertise and a proven track record of delivering enterprise-scale implementations, integrations, and agentic AI solutions....

Gen Z wants more than just a bank – they want a brand 

As the battle intensifies between fintech disruptors and traditional banks, new research from Corporate Insight (CI) reveals striking generational differences that are shaping the future of financial services. The report paints a detailed picture of what today’s consumers really want...