Archives

Endless Cookie Alerts May Vanish as The EU Sees A Crumb of CX Sense

A blight on every browser, a pain for all businesses keeping up with the latest diktats, and annoying for the entire online universe. Confirming our cookie settings (again, and again, and again) has been a royal pain since the EU...

Career Development and Employee Experience: The New Differentiator in Talent Retention

People don’t leave jobs on a whim. More often than you’d think, they leave because they can’t see a future. That’s why career development & employee experience now sit at the centre of retention. There’s proof that professional development matters. LinkedIn...

Digital Optimism is High, But Infrastructures Aren’t Keeping Pace

In a time of near-constant digital evolution, the mood among IT and marketing decision-makers in the UK is surprisingly upbeat. New research from Forrit shows that almost two-thirds feel either inspired or excited about changes in the technology landscape; with...

Q&A with Stephanie Ogulin

Customer experience has become an engine of growth, loyalty, and competitive differentiation. Yet creating seamless, human-centred experiences across complex organizations remains a challenge. Few understand this balancing act better than Stephanie Ogulin, MA CCXP, founder of transformXP and an accomplished...

The True Value of AI Revealed in Healthcare CX Automation

If you recall the chatbot era across the late 2010s-early 2020s, there was a rush of hype, hope and excitement. Then, a deafening silence as vendors and end-user businesses kept quiet on the end results, until sufficient data crept into...

Zoomtopia 2025: AI Companion 3.0, Bringing Agentic AI to Work and Customer Experience

Zoom announced the arrival of AI Companion 3.0, the latest iteration of its intelligent assistant designed to weave agentic AI across every corner of its platform, at its flagship event, Zoomtopia 2025. More than just an assistant, AI Companion 3.0 is...

Dishoom Spices up the EXA25 Awards, Wins Best Employee Experience Journey

The UK Employee Experience Awards (#UKEXA25) might be heavy on big business and digital companies, with weighty expectations. But there were plenty of nominees at the Hilton Hotel event to add some delight and surprise to proceedings. One such winner was...

Sorry, Mom: AI Wins When It Comes to Choosing Outfits

Nearly half of shoppers (45%) say they don’t care if a product recommendation comes from a human or from AI, as long as it fits their needs. That’s one of the headline findings from the State of Ecommerce 2025...

NatWest Proves Listening to Employees Pays Off at the UK Employee Experience Awards ’25

NatWest has been recognised with the gold award in the Best Employee Insight & Feedback category at the UK Employee Experience Awards 2025. The win reflects how the bank listens to its 63,000 employees across the globe and translates their...

Kirsty Murphy of Alternative Futures Group Named UK EXA ’25 Leader of the Year

The UK Employee Experience Awards 2025 celebrated outstanding leadership in people strategy and workplace culture, with Kirsty Murphy, Chief People Officer and Chief Operating Officer at Alternative Futures Group, taking home the coveted Leader of the Year award. Murphy has guided...