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Genesys Xperience19 Underway in Denver

Global household brands have been celebrated a mile above sea level in Denver, Colorado, at the Genesys Xperience19 event. The three day summit in the shadow of the magnificent Rocky Mountains is taking place at the equally magnificent Gaylord Rockies Resort...

Getting Personal With Direct-to-Consumer Sales

There are few better ways of minimising costs than offering products straight to buyers – and it seems brands increasingly agree. Survey’s suggest nine-in-10 plan to launch their own direct-to-consumer channel (DTC), and at least 23 aim to do so in the...

Good and Evil: Can AI Tell the Difference? Customers Have Doubts…

The ability of artificial intelligence (AI) to grasp morality and empathy are among concerns expressed by customers when it comes to interacting digitally with brands. The lack of trust in AI has been revealed by Pegasystems Inc. and research firm Savanta, who...

Green-Thinking Employees Would Refuse job Offer Over Sustainability Concerns

A significant number of UK employees would refuse a job offer with a firm they felt was neglecting sustainability. That is the findings of a survey of 1,000 office workers commissioned by TopLine Film. Conducted to mark the UN’s 46th World Environment Day, the poll...

Employees Blaming Workplace for Illnesses

Unhygienic workplaces are believed to be contributing to employee sickness levels in the UK, research has revealed. A survey of 1,012 workers conducted by AppliancesDirect.co.uk found that almost half (46 percent) believe that an unhygienic working environment has contributed to making them sick. When...

Employers at Risk of Alienating Millennials, Forum Warns

Employers are risking alienating millennials by treating them as if they are a different ‘culture’, a hospitality industry forum has heard. Hosted by industry thought-leader, EP Business in Hospitality, in partnership with online learning specialist Upskill People, the event in London...

Sport Club Association: Attracting the Next Generation of Athletes

Many sports clubs in the UK are struggling to stay afloat and golf is a prime example, with player numbers down and courses going bankrupt. A major contributor to this predicament is a failure to attract younger players as members. In a...

Contact Centre Evolution: Keeping up With Customer Demands

In theory, it has never been easier for consumers to communicate with your business…but are the choices suitable and easy to access? Today’s consumers demand instant, fast, on-the-go interaction with companies, which is why web chats, texts, and social media have...

Future of Transport in Digital Age Examined by Atos

New business models for public transport in the UK will result from a digital revolution in the mobility industry, a new report has predicted. Global digital transformation firm Atos has launched its Digital Vision for Mobility report, which sets out how digital technology has...

Embracing the Experiential in Retail

Customer relationships with brands continue to evolve, based upon changing expectations, and desires, and impacted massively by the speed at which ecommerce develops. The ability to buy almost anything, quickly online, has altered the brand loyalty that used to be...