Archives

Setting the Bar for AI/Customer Interaction

The Barbican’s newest exhibition, AI: More than Human, is an artistic exploration of the possibilities that modern technology presents, examining the diverse potential of artificial intelligence (AI).  A particularly striking installation is MakrShakr, a robotic bartender which can mix cocktails for...

Prepare for PSD2 Authentication or face ‘Serious Trouble’, Retailers Warned

Retailers are being warned that a lack of preparedness for new EU regulations to prevent online fraud could be costly. The Strong Customer Authentication (SCA) rules will come into force in September as part of the Second Payment Services Directive (PSD2)....

Slow Customer Service Warning for Brands

Slow service is enough for more than half of British customers to ditch a brand, according to a new survey. A poll of 2,000 UK consumers revealed that 56 percent would stop shopping with a brand that forced them to endure...

Digital Experience is Key to Customer Loyalty, Research Suggests

Nearly three quarters of marketers and CX professionals (74 percent) are investing in Digital Experience (DX) in an effort to foster long-term loyalty and build better relationships with their customers. Research from experience analytics company Clicktale, which surveyed 200 marketing...

2019 International Customer Experience Awards: Entry Discount Ends Soon!

The International Customer Experience Awards is returning to Amsterdam this year, and potential entrants have just a few days left to take advantage of a special Early Bird Discount offer.A total of 19 categories are open for submissions, with one...

Waitrose Waste Reduction Scheme Launched at Oxford Outlet

As customer concern over carbon footprints reaches fever pitch, Waitrose is leading the way in reducing packaging with a new test store for shoppers to fill their own containers. The chain’s Botley Road shop in Oxford is offering refill stations for everyday...

International Customer Experience Awards: August Entry Deadline Approaching

The International Customer Experience Awards is returning to Amsterdam for its second year, and potential entrants have until August 7 to apply.A total of 19 categories are open for submissions, with one Overall Winner title reserved for the entrant scoring...

Where Bosses are Going Wrong (and how to get it Right)

Throughout our careers, we experience many different personality types that influence our behaviours and professional personas. These encounters can often shape who we become as leaders, but have you taken the time to reflect on your management approach and considered...

3 Steps to Creating a Kinder Call Centre Experience

We often hear about customer service being increasingly used as a business differentiator, but what does this really mean? After all, customer service comes in many guises and means different things to different people. Some people simply want fast service...

CX Masterclass With Ian Golding: Early Bird Offer Ends Soon

The Customer Experience Professional Masterclass is taking place next month, and the deadline to take advantage of a special Early Bird discount offer is fast approaching. The two-day Masterclass is led by Ian Golding, founder of the Customer Experience Consultancy, and author of Customer What?...