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Can you dig it?: Northern Gas Networks Earns Trenchless Tech Award Nomination

UK and International Customer Experience Awards finalist Northern Gas Networks has been recognised for its innovative work to improve the impact of traffic management on customers when improvements to its network are taking place. The North of England’s gas distributor has already...

All Systems go for OSX London 2019

International event management company Westrade Group has been quick to follow up on the enormous success of its inaugural event with the forthcoming and newly branded OSX, the only outsourcing summit and expo of its kind.  ExCel London will once...

Moving From Chat To Guided Digital Commerce

In the not too distant past, a few brave companies adapted their chat products for use within a sales context and produced some startling results against some marquis ecommerce KPIs. The conversion rate of customers who engage in a chat...

Is virtual reality transforming real estate?

When it comes to property and real estate, virtual reality (VR) has a remarkable number of use cases that are set to transform the way brands engage with customers. But before we dive into the many applications and benefits of...

Taking a Bite out of the Big Apple’s Customer Experience

Not long ago, I was across the Atlantic in New York City, filming for my series Fix the High Street. Having recorded episodes in Glasgow, Newcastle, and London, I’d decided it was time to go further afield and to see...

Leadership and the Digital Transformation Journey

Digital transformation is a steady challenge in business today. It, like any other revolution, is all about causing a change. That ‘change’ is about acceptance of digital technology in every field, but what is it exactly, and how can leaders...

The Traditional Recruitment Model is Broken

The traditional recruitment model is broken. In fact, anyone who has braved the world of CVs and cover letters, impersonal correspondence, and the apparent disappearance of all jobs that sound appealing will be hard-pressed not to reach that conclusion. But the...

Reimagining Employee Experience in the age of AI

Artificial intelligence (AI) has become engrained in our day-to-day lives without us even noticing. From basic voice assistants that can play music by just saying one word, to self-driving cars – there’s no turning back from the world of AI....

Councils Failing in Customer Service, Ratepayers Say

Local authorities in the UK are failing to provide an acceptable level of customer service, according to a new poll. Over a third (37 percent) of UK citizens have been denied critical information from their local councils because they couldn’t reach...

Fantastic Year so far for Freshworks

Global customer engagement software firm Freshworks has announced a 61 percent year-over-year billings growth in the second quarter of 2019, driven by considerable momentum in multiple areas. In addition to the Q2 growth, Freshworks broadened its corporate footprint in Europe by opening...