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Ten Percent of British Customers Have Never had Good Service

One-in-ten UK consumers has never experienced good customer service, according to new research. The findings from Zendesk Inc show just how damaging poor customer service can be, with 70 percent of UK respondents remembering negative experiences from more than a year...

The art of Conflict Resolution

People often assume that conflict is always negative, but this is not true.People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximise the possible positive outcomes of...

Why ‘Super Saturday’ Failed to Take Off

As sales figures for the Christmas period rolled in, they certainly made for very uncomfortable reading. After a disappointing November in which Black Friday – to nobody’s surprise – failed to live up to the hype, there was hope that Christmas would save the...

Blues Bothers: Mental Health Remains Taboo Talk in Workplace

Mental health in the workplace remains a difficult subject, with most professionals uncomfortable discussing issues with colleagues, research has found. The findings are included in a whitepaper from recruitment consultancy Robert Walters ahead of Blue Monday (21 January), which is commonly cited as the most...

indaHash Expand into Benelux

UK Business Awards winners indaHash, the influencer marketing platform connecting more than 900,000 digital influencers with brands such as Coca-Cola, McDonald’s, and L’Oréal, has announced it is expanding its global footprint into Belgium, the Netherlands, and Luxembourg. Rodric Leerling is the newly appointed indaHash...

Top Tips for Inclusive Digital Design

In today’s digital-by-default society, inclusive design has never been more important. From healthcare to food delivery, many of our regular administrative tasks are now completed online which – overall – makes people’s lives easier and more efficient. However, those with ranging...

Post-purchase CX is in Fashion Thanks to new Partnership

Fashion brand PrettyLittleThing has announced a partnership with tech firm Narvar to enhance post-purchase Customer Experience. Narvar’s role in PrettyLittleThing’s CX improvement journey has centered on its post-purchase communications. Before working with Narvar, PrettyLittleThing directed customers to third-party websites for delivery updates....

10 Ways AI can Supercharge Customer Experience

Across almost every sector, businesses are using Artificial Intelligence (AI) to improve their products, streamline their services, and drive higher levels of customer satisfaction. Nowhere is this more evident than in the Customer Experience (CX) space, with Gartner expecting CX...

UAE Customers Demand ‘SuperService’

Four-in-five UAE consumers expect an immediate response from the organizations and vendors they contact – part of a growing demand for ‘SuperServe’ customer engagement – according to new research. In the latest global research conducted by Avaya Holdings Corp and...

Overreliance on Tech and Discounts are no Substitute for Customer Experience

Looking ahead to some challenging conditions in 2019, retailers will need to address two flawed strategies: discounting and an over-reliance on technology at the expense of customer service. What used to be one off days like Black Friday and Cyber Monday...