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Staying Afloat With Inventory Management

Imagining a world whereby stock isn’t tracked and managed is barely worth thinking about. We’d miss out on sales, end up with too much stock to store in a back office – or even worse, suffer from increased costs as...

Hoteliers Faced With Food Dillemma as Customers Demand Deliveries

The demand from hotel guests to be able to order in takeaway food from outside sources could eat into the profits of hotels who fail to listen to customers, it has been warned. Industry thought-leader, EP Business in Hospitality, along with...

Delivering CX…With Your Deliveries

Experience is everything for the digitally empowered customer, and delivering online goods from factory to front door is an integral part of the sales experience.  Getting that delivery function right means frictionless online sales that will ultimately result in a...

Saving the Great British Pub Through CX

For generations, pubs have been at the heart of community life in the UK; our TV soap operas revolve around fictional, but iconic, locals: The Rover’s Return, The Queen Vic, and The Woolpack. These exist at the hub of community...

Beating the Great British Queue With Technology

In today’s age of instant gratification, consumers are used to getting what they want, when they want. Every interaction we have with a brand is expected to be quick, seamless and personalised for our convenience. Despite this, the average Briton can spend...

Five Proven Pain-Free Ways to Motivate your Team

Working with people is great, but taking care of a whole team requires much more work than you can imagine. Thankfully, we live in a time when employers pay a lot of attention to making their employees happy, satisfied, more...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Mövenpick’s Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel.Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he recently served as the General Manager and District Director...

Great Expectations: How Experiences With Customer-Centric Companies Shape our Standards

New technologies are transforming businesses at a rapid pace and elevating the services on offer to consumers. In the past ten years alone, the way consumers select and receive services has changed dramatically thanks to developments in Artificial Intelligence (AI) and...

What do Amazon and Social Housing have in common? It’s the customer

The very nature of social housing means customer service in the sector can be a more complex affair than in others. In a market which spans local authority homes and independent housing associations, what is the benchmark for customer experience...

Trust through transparency: how marketers can take advantage of GDPR

The one-year anniversary of the European General Data Protection Regulation (GDPR) is now fast approaching.  Since its introduction in May 2018, we as a nation have become more ‘data aware’ than ever before. The maximum fine for not complying with...