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Kirsty Murphy of Alternative Futures Group Named UK EXA ’25 Leader of the Year

The UK Employee Experience Awards 2025 celebrated outstanding leadership in people strategy and workplace culture, with Kirsty Murphy, Chief People Officer and Chief Operating Officer at Alternative Futures Group, taking home the coveted Leader of the Year award. Murphy has guided...

Cracker Barrel Results Highlight the Cost of Rebranding Gone Wrong

The pressure from marketing teams or agencies, year after year, for a rebrand, refresh or restyle is a constant in most larger companies. The chance to evolve, widen the audience, or reach out to Gen-Z can sound like a compelling...

CallTower Unveils Ascend Teams Contact Center: A New Era of CCaaS Innovation

CallTower has announced the release of its latest solution: Ascend Teams Contact Centre. Built to support the evolving requirements of today’s enterprises, this next-generation platform enables organisations to deliver superior customer interactions, optimise workflows, and gain actionable business intelligence—all directly...

This Week in CX: AI Challenges, Gen Z Habits, BNPL Risks

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explored why CX leaders still struggle to turn AI investments into results, why more than half of Gen Z check employer social media before applying,...

Work Platform monday.com Expands AI-Powered Agents, CRM Suite and Enterprise Capabilities

Rolling out a raft of new features at its Elevate New York event, monday.com continues to building on its AI foundation, with a new agent builder, monday agents, and three new AI capabilities, monday magic, monday vibe, and monday sidekick....

Verplas Celebrates Triple Win at UK Employee Experience Awards 2025

Manufacturing firm Verplas has scooped three awards at the UK Employee Experience Awards 2025, winning gold in both Best Company Culture and Team of the Year categories, and bronze in the Best Use of Employee Insight & Feedback category. The awards...

CallMiner’s 2025 CX Landscape Report Highlights AI’s Rapid Growth Despite Governance Gaps

Generative and agentic AI are no longer experiments for most customer experience (CX) leaders. According to CallMiner’s 2025 CX Landscape Report, 96% of global CX and contact centre leaders believe implementing AI (including generative and agentic AI) is key to...

Taken for Granted: 84% of Healthcare Workers Say They’re Burnt Out

Most (84%) healthcare workers say they feel taken for granted. More than half admit they are actively considering a job change within the next year. These aren’t just numbers on a page, but a brewing crisis for America’s healthcare system....

First Direct Bank Takes Home Two Wins at the UK EX Awards 2025

First Direct Bank walked away with two major honours at the UK Employee Experience Awards 2025, winning gold in the Best Company Culture (1000+ employees) category and silver in the Best Employee Engagement category. The bank, which has been operating for...

And the UK Employee Experience 2025 Awards Winners Are…

Wednesday, 17th of September saw the UK’s EX great and good, plus an impressive showing of new EX talent gather at the Hilton Hotel, Paddington in London. Under the stage lights, over 200 guests saw teams collect Bronze, Silver and...