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CX Matters Most in the age of Digital Darwinism

The scalability of online shopping is any retailer’s dream. Any marketer will tell you that a happy and satisfied customer is your best weapon when it comes to success, but the waters are muddy in the online world and the...

Third of NI Employees Find Work ‘Unrewarding’

Over a third of people living in Northern Ireland are stuck in a ‘boring or unrewarding’ job, according to a new study. A poll of 2,000 employed adults found 29 percent say their job is ‘utterly dull’, while a quarter of...

DEWA Boosts CX With Smart Response Service

Dubai Electricity and Water Authority (DEWA), has launched its new Smart Response Service for electricity and water technical notifications, in a boost to Customer Experience. The Smart Response Service features early self-diagnosis of technical interruption within homes, reducing the necessary...

Remote Working: Boosting Productivity in your Home Office

Today’s digitalization trend has turned remote working from a dream into reality. Remote work has been favored by employers not just due to rising real estate costs, but also due to increase in employee productivity where they accomplish more in...

Star Power: Rise of the Review Culture

Are online ratings and reviews important to your business? They should be, as the influence of online product reviews on consumers continues to grow. Recently, Brightpearl conducted a survey of consumers, which reveals just how much we now rely on...

Freshworks Teams With DWP to Help Jobseekers Find Work

Global innovator in customer engagement software Freshworks Inc has been chosen by the UK Government to run its Find a job service. The company has been chosen by the Department of Work and Pensions (DWP) and will provide the support and...

Five Recruitment Tips for Small Businesses

As a small business owner, attracting and recruiting top talent can be one of the biggest challenges that you face. However, it can also be one of the most important. Ensuring you have the right people on board that believe...

Customer Expectations Wake-up call for Social Housing Providers

Social housing providers need to learn from organisations like Amazon and Royal Mail if they are to meet the expectations of their customers, according to a new report. A poll of almost 6,000 social housing customers shows that more than four-in-five...

On yer Bike: The Digital Transformation Journey of an Iconic British Brand

The British love affair with bikes is receiving a boost from a growing number of eco-minded commuters keen to swap their car steering wheels for saddles, and a firm at the forefront of this pedal-powered revolution is Brompton Bicycle, famous...

Shift Staff Protection Proposals Welcomed

Government plans to compensate workers for cancelled shifts have been described as a “step in the right direction”. The Good Work Plan outlines proposals to compensate flexible staff when shifts are cancelled at short notice and to ensure they are provided with a reasonable...